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Lorven Technologies Inc. · Chicago, Illinois
Job Title: Senior Business Systems Analyst (Salesforce & Patient Support Programs)
Chicago, IL (Onsite)
We are seeking an experienced Senior Business Systems Analyst to support our Commercial POD and partner closely with business stakeholders across Intake Centre and Contact Centre applications.
The ideal candidate will possess strong business analysis skills, hands-on knowledge of Salesforce configuration modules, and experience supporting Patient Support Programs within the pharmaceutical industry.
This role requires an independent, proactive professional who can quickly assume ownership of BAU operations with minimal supervision.
Key
Act as the primary liaison between business stakeholders and technology teams for Intake Centre and Contact Centre applications.
Support and optimize Salesforce-based solutions, including configuration-related activities.
Drive requirement workshops, process mapping, user story creation, and acceptance criteria definition.
Collaborate with cross-functional teams to ensure successful delivery of enhancements and operational support requests.
Manage and prioritize BAU activities while ensuring business continuity and stakeholder satisfaction.
Identify process improvement opportunities and recommend scalable solutions.
Support testing, user acceptance activities, and production issue resolution.
Required Qualifications
Hands-on experience supporting Patient Support Programs (PSP) in the Pharmaceutical/Life Sciences industry.
Ability to work independently and manage multiple priorities with minimal supervision.
Details
| Company | Lorven Technologies Inc. |
| Location | Chicago, Illinois |
| Type | FULL TIME |
| Niche | Systems analysts |