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Allstate · Georgia, GA, United States
And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. A day in the life of a Coordinated Property Adjuster, and what it takes to do the job!
As a Coordinated Property Adjuster, you will be dedicated to providing exceptional service to our policyholders. Your primary responsibility will be handling escalated claims files involving complex contents damage to ensure our customers receive the highest level of support and resolution for these claims.
Handle escalated claims files involving complex contents damage.
Conduct a thorough coverage investigation of the loss and ensure the policy was applied correctly.
Use advanced video technology to collaborate with onsite vendors to identify damages and write a contents damage estimate.
Communicate empathetically with customers and help them through their claim process in a fast, fair, and easy manner.
Negotiate claim settlements with customers in accordance with business unit standard methodologies.
Coordinate with structure and ALE adjusters to ensure holistic handling of the claim file.
Use data and analytics to tell a story and influence decision making.
If offered the role, you will go through virtual training. The Customer Service Expert –you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Property claim. The Investigator – you’ll confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage.
The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. The Problem Solver –you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.
The Recorder – you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained in. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.
Monday – Friday; This role involves taking care of customers in their times of need. As a result, you must be willing to work some weekend and extended hours if necessary.
3+ years of previous experience handling property insurance claims preferred.
~ Have prior experience using estimating software like Xactimate for complex contents estimating.
~ You enjoy the ability to work independently in the field or from your home office.
~ View problems and setbacks as opportunities for improvement and look forward to coming up with creative solutions.
~ Required to have a valid driver's license and willingness to travel as part of the job requirements.
You’re provided with comprehensive training:
The training program is designed to help you build a claims foundation and understand the systems and processes in your day-to-day work.
Ongoing training opportunities for continuous improvement happen regularly on the job.
As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. As a requirement of employment, individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment.
Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team. By proceeding with the application process, applicants acknowledge and accept these licensing requirements and agree to comply.
You may be eligible for a $1,000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.
Company Car:
Based on our Company Car Guidelines, this role may qualify for a company car. You may be required to use your personal vehicle until these guidelines are met. We offer mileage reimbursements for personal vehicle usage during work.
This includes time off, healthcare, retirement, and more. Flexibility in scheduling and a time off policy that helps support your work/life balance.
Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life. Active Listening, Communication, Critical Thinking, Customer Service, Empathy, Multitasking, Negotiation, Time Management, Working Independently, Xactimate Compensation
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.
This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.
When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. To help create a more personal and engaging experience, we ask that you join with your camera on if your interview is virtual. Note: Internal candidates are only asked to join on video;
Details
| Company | Allstate |
| Location | Georgia, GA, United States |
| Type | FULL TIME |
| Niche | marketing |