Employment Law Client Intake & Paralegal Executive
Role Summary
We are looking for an experienced Employment Law Client Intake & Paralegal Executive to support a growing UK-based employment law practice. The role combines new client intake, lead conversion, client communication and employment law paralegal support.
Key Responsibilities
- l Review, prioritise and follow up on new client enquiries.
- l Speak with prospective clients to understand their employment-related issues.
- l Triage enquiries and identify matters requiring solicitor input.
- l Explain relevant services and fixed-fee options to prospective clients.
- l Manage client follow-ups and support conversion of suitable enquiries into instructions.
- l Assist with onboarding, payment and solicitor allocation.
- l Maintain accurate records of enquiries and client communications.
- l Support solicitors with case documents, chronologies, legal research and correspondence.
- l Assist with settlement agreements, Employment Tribunal matters and general employment law casework.
Requirements
- l Previous experience or strong knowledge of UK Employment Law.
- l Experience as a Paralegal, Legal Assistant, Employment Adviser, CILEX professional, Solicitor or similar.
- l Excellent spoken and written English.
- l Strong client communication and telephone skills.
- l Excellent organisation, follow-up and time-management skills.
- l Ability to work independently in a remote environment.
- l Strong commercial judgment and ability to identify when matters require escalation.
- l Client intake, legal business development or lead-conversion experience is highly desirable.
- l Solicitor qualification is not required
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