Application Support Engineer (FIX Protocol)

firstPRO US · New York

FULL TIME

Job Description

1 weekend day, 4 week days shift

The Application Support Engineer position supports customer-facing operations by responding to operational and business issues. This position is responsible for planning, deploying, and supporting client implementations of products.

Specific Duties

Provide customer support in accordance with company SLAs via email, phone, or live chat.

Act as a technical first responder. Triage technical issues across multiple infrastructure levels (network, OS, application). Prioritize and escalate issues according to the severity and details of each case.

Analyze logs, FIX messages, and other primary sources to determine the root cause of trading and quoting issues.

Manage upgrades and migrations for related application software. Perform system check-out after the process is completed.

Develop subject matter expertise and be an ambassador of digital asset knowledge within the team.

Work with clients to appropriately configure each aspect of their application, including liquidity provider details, order routing configuration, trading platform connectivity, and prime broker give-up arrangements.

Required Skills

Excellent verbal and written communication skills and high attention to detail.

Ability to process multiple client communication streams and make high-quality decisions under pressure.

Desire and ability to learn new skills and tools, and enthusiastically take on new opportunities and tough challenges.

High proficiency level (power user) with Microsoft Windows OS.

2 - 5 yr experience supporting clients in the financial services industry.

Understanding of FIX protocol.

Basic knowledge of TCP/IP and Networking.

Basic knowledge of SQL (PGSQL, MYSQL).

Company	firstPRO US
Location	New York
Type	FULL TIME
Niche	Engineering professionals not elsewhere classified