Umrah Officer

Meezab Group · Lahore, Pakistan

FULL TIME

Job Description

Every Umrah enquiry is a customer deciding who they can trust with an important journey. Your job is to turn those enquiries into clear, suitable packages, guide customers through the process, and make sure every booking is handled accurately from the first conversation to departure.

What you will do

Handle B2C Umrah enquiries and convert leads into confirmed bookings
Understand customer requirements and recommend suitable Umrah packages
Explain package details, visa requirements, hotel options, transport and other services
Prepare and present quotations based on customer needs and budget
Coordinate with hotels, transport providers and internal teams to confirm arrangements
Follow up with leads, maintain customer relationships and achieve sales targets
Keep customers updated about bookings, documentation and travel arrangements
Maintain accurate records of enquiries, bookings and customer information

What we are looking for

2–3 years of experience in Umrah sales or travel sales
Strong knowledge of Umrah packages, visas, 5-star hotels and transport
Proven experience in B2C sales and customer dealing
Strong communication, negotiation and follow-up skills
Confident, professional and well-presented personality
Ability to understand customer needs and recommend suitable options
Good organizational skills and attention to detail

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Umrah Officer

Job Description

What you will do

What we are looking for