Social Media Coordinator

Talentibex · Lahore, Pakistan

FULL TIMEPKR469 – PKR737 / yr

Job Description

ibex. is looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. The Social Media Coordinator within the Operations department h andles customer inquiries via live chat and email, promptly answering customer queries. Provide knowledgeable help to customers and go the extra mile in providing the correct details of customer queries and complaints. Adhere to Service Level Agreement (SLA) deadlines in resolving customer complaints quickly and effectively.

Job Description

Answering customers’ inquiries via Chat, Email, and Social Media and providing the right information
Answering or making transactions to customers to learn about and address their needs, complaints, or other issues with products or services
Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that customers feel supported and valued
Communicates with other departments to answer customers’ inquiries, solve their problems and fulfill their needs
Building lasting relationships with clients and other team members based on trust and reliability
Utilizing software, databases, scripts, and tools appropriately
Understanding and striving to meet or exceed metrics while providing excellent consistent customer service
Taking part in training and other learning opportunities to expand knowledge of the company and position
Adhering to all company policies and procedures

Job Specifications

Excellent communication skills (English verbal and written)
Analytical and multitasking skills
Online community management and customer service skills to strike the balance between publicity and stimulating direct discussion with potential and actual customers
Proficient with MS Office particularly MS Excel (Spreadsheet)
Must be flexible to work in shifts
Graduate or above

Medical
Insurance
Permanent
Employment Status
Provident
Fund
Annual
Leaves
Referral
Bonus
Company
Pick & Drop

Our Offices

Explore our offices in Karachi, Lahore, and Islamabad

#J-18808-Ljbffr

Similar Jobs

Company	Talentibex
Location	Lahore, Pakistan
Type	FULL TIME
Niche	marketing
Salary	PKR469 – PKR737 / yr

Explore 1M+ Live Opportunities.

Social Media Coordinator

Job Description

Job Description

Job Specifications

Our Offices