Overview
Primarily responsible for various service and support functions around the clock across multiple client accounts. This role typically involves implementation, maintenance, and enhancement of control systems to ensure 24/7 facilities operations. A secondary responsibility is to support project teams designing and implementing customer building automation projects.
Overview
Service and Support
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Perform regular inspections, maintenance, and software updates of control systems
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Identify and address system malfunctions or inefficiencies promptly
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Implement system upgrades and enhancements to improve efficiency and performance
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Continuously monitor service and support channels, including phone lines, email, chat, and ticketing systems
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Track service metrics, performance indicators, and key performance indicators (KPIs) to identify issues and trends
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Respond to incidents, outages, and service disruptions promptly
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Manage shift schedules and workload distribution to meet service demands and effectively ensure 24/7 coverage
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Act as a point of contact for escalated issues and complex customer inquiries
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Collaborate with technical teams to resolve critical incidents quickly and efficiently
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Develop incident response protocols and ensure they are followed
Instrumentation & Electrical Design
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Create instrument lists by examining P&ID drawings
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Compile submittal and procurement documentation for controls and instrument hardware
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Provide technical support for panel fabrication technicians
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Inspect completed control enclosures
System Design and Configuration
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Participate in customer design review meetings
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Assemble development system using project hardware and computers
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Configure user interface and HMI screens
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Configure DDC, PLC and/or DCS control algorithms
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Draft system documentation from templates
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Assist is customer demonstrations and acceptance testing
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Configure networks to interface with equipment.
Onsite System Startup
· Works in a supervised role and/or with a team at a customer site
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Install project software and configuration onto site systems
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Participate in point-to-point loop checks
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Perform instrumentation and software calibration and tuning
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Participate in functional tests of all systems
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Troubleshoot installation discrepancies
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Program field modifications as required
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Assist with developing commissioning test plans and documentation updates/redlines
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Assist with developing training documentation/presentation on operations and maintenance of system
Working Conditions
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Requires on-call rotation to address critical system issues outside regular working hours.
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During on-call rotation assignment, will need to be available 24/7. Out of on-call rotation required to work from Monday to Thursday regular working hours the week after an on-call rotation week. The remaining weeks of the month will work from Monday to Friday regular working hours.
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The role requires travel to different facilities for installation, maintenance, or troubleshooting.
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May include working in shifts, including nights, weekends, and holidays.
Qualifications
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Proven track record as a Service Specialist and experience in service and support operations in a 24/7 environment.
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Associate’s Degree in approved mechanical or electrical program, or proper background as determined by interview
Technical Experience (One or more of the following technologies)
Experience
Tridium: Niagara N4
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Distech: Experience with BACnet and LON Distech controllers, Eclypse Controllers
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Johnson Controls: Facility Explorer or Metasys controllers
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Siemens: Experienced with Apogee (PXC), Talon Controllers, DXR controllers, Desigo CC or Insight
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Rockwell: FactoryTalk Suite, RS Logix/Studio 5000, familiarity with PlantPAx DCS
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Other useful technologies include: Scripting languages (VBA, Python, etc.)
· Knowledge of Kepware OPC server, ThinManager, VMware is preferred.
HVAC Experience Preferred
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Basic understanding of HVAC systems in large building automation systems.
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Understanding of sequence of operations and P&IDs for HVAC and plant utilities.
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Experience with functional testing, including the ability to create, maintain, and execute test plans.
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Experience with specifying instrumentation and control valves for HVAC systems.
