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Pride Health · White Plains, New York
Job Name: Call Centre Representative
White Plains, NY 10604
Duration : 03 months with possibilities of extension
Shift : M-F, 9-530pm EST
Payrate : $20-22/hr. on w2/Pay Rate is based on experience and educational qualifications.
Summary
Answers and resolves telephone inquiries/requests initiated by customers or prospective customers in a prompt, accurate and courteous manner.
Use proper telephone etiquette and all available resources to respond to incoming customer inquiries, requests and complaints competently and courteously.
Troubleshoot inquiries and follow up with customers on issues that cannot be resolved immediately.
Complete all required documentation associated with the handling of calls and maintain complete and accurate records.
Report laboratory results to clients and patients using established protocols.
Follow through in a timely manner to resolve all issues and concerns.
Escalate issues as appropriate to keep supervisor informed of client concerns, problems or deviations from established procedures.
Perform other duties as assigned to meet the business needs or customer requirements. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position.
Required Work
One (1) year of customer service and/or related health care experience is required.
Must have hands on knowledge of medical terminology (REQUIRED)
Must have strong time management and organizational skills
Preferred Work
Sitting for long periods of time.
Proper telephone etiquette to handle customer inquiries
Basic knowledge of operating office equipment
Understand the importance of Quality Service and how it is measured
Skills
Excellent interpersonal and communication skills (oral and written) necessary to effectively interact with customers and co-workers
Ability to multi-task and work in a fast-paced environment
Ability to analyze and solve problems.
Ability to maintain professional and tactful manner in stressful situations
Ability to deal with client information in a confidential manner
Education
High School Diploma or Equivalent(Required)
Pride-Health offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors.
Equal Employment Opportunity
Pride-Health is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
Fair Chance Employment
Pride-Health is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.
Accommodations
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.
Only applicable for San Francisco Candidates:
Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.
Only applicable for Kentucky positions:
For this type of employment, state law requires a criminal record check as a condition of employment. This applies to direct care staff (Examples: RN, LPN, Nurse Aides, Therapists) referred to Kentucky nursing facilities, assisted living communities, or long-term care facilities, in accordance with KRS 216.793.
Details
| Company | Pride Health |
| Location | White Plains, New York |
| Type | FULL TIME |
| Niche | Full-time |