Manager Store Systems

HMSHost · Bethesda

FULL TIME

Job Description

About Us

HMSHost, a subsidiary of

Avolta , is a leader in creating dining for travel venues. With

our unmatched portfolio , we operate over 1,000 locations in nearly 80 airports across North America, including proprietary concepts, local, regional, and national brands, and partnerships with award-winning chefs. For decades, HMSHost has curated food and beverage programs that make a traveler’s journey as exciting as the destination.

Purpose: The Manager, Store Systems is responsible for ensuring the successful implementation of solutions and projects from conception through deployment in support of customer facing systems and strategies. This position is responsible for managing and prioritizing workloads of the Store Systems teams and developing effective solutions for customers.

Essential Functions

Manages associates, consultants, and third-party vendors to ensure solutions, new store opening business initiatives, and projects are successfully implemented from conception through deployment and within budget; facilitates the development of end-to-end solutions to meet agreed business requirements

Directs maintenance efforts to ensure stability and availability of systems for users requiring a focus on resource management, project management and quality control

Develops reliable metrics for customer facing systems while ensuring strategic capacity planning; collaborates with various departments for critical store system integrations

Manages the operation of back-office services, including 2 and 3 store systems related support

Partners with IS Security to identify and eliminate security vulnerabilities according to company policies/standards and PCI requirements

Directs implementation of software and interface upgrades

Conducts analysis of business and technical requirements to recommend technology solutions for current and future growth; assists with the ongoing development of the roadmap

Establishes close working relationships with other departments and vendors to establish clear, executable plans to continue to provide associates with technical solutions; responds to changing priorities and escalating issues where appropriate, keeping all interested parties abreast of developments and decisions in a timely fashion

Analyzes, designs, develops, deploys, and leads a time-phased resolution plan when IT based issues arise; represents technical change through the corporate governance processes that track and permit project progress

Ensures that the technical designs deliver the most effective customer experience; implements new technologies in unique and innovative ways

Develops custom scripts, tools, and programs in the support of the desired Operational outcome

Reporting Relationship:

The Manager, Store Systems reports to the Director of Store Systems

Minimum Qualifications, Knowledge, Skills, and Work Environment

Education and

Experience

The combination of education and professional experience must exceed 5 years

In a leadership role: Requires 2 years of experience supervising a team of IT professionals engaged in executing systems implementation

In a technical role: Requires 5 years of experience as a solution architect engaged in developing and delivering systems solutions and implementation; must have 2 years of experience working with VMWare systems

A bachelor’s degree in a program related to the functional area can count for 3 of the 5-year requirement

In the industry: 3-5 years of Hospitality, F&B and/or Retail experience

Specialized Training

Training that leads to an in-depth understanding of IT systems implementation

Certification in a leading object-oriented language such as C# is a plus

Specialized Skillset/Competencies/Traits

Familiarity with Azure and/or other cloud platforms

Demonstrated experience with domain design, creating design documentation, and artifact creations preferred

Business acumen and also has the mindset required to understand the long-term implications of ITT systems implementation planning and to advance the organization’s goals

Demonstrated history of understanding the needs of the business, stakeholders, the employee population and individual circumstances

Demonstrated history of creating and maintaining positive work environments through coaching, developing, and leading teams to achieve common goals

Location

This role is based at the North America Support Center in Bethesda, MD

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