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Universal Insurance Programs · Phoenix, Arizona
General Responsibilities
As a Customer Service Representative, you will play a key role in delivering exceptional service and support to UIP's insureds, agents, and business partners. This position focuses on policy servicing, account maintenance, processing requests, and ensuring a positive customer experience. You will work closely with clients, brokers, carriers, and internal teams to provide timely and accurate service while supporting UIP's commitment to excellence.
Provide outstanding customer service to insureds, agents, and business partners
Respond to phone calls, emails, and service requests in a timely and professional manner
Process Certificates of Insurance (COIs) and Evidence of Insurance (EOIs)
Assist with policy endorsements, changes, cancellations, and reinstatements
Request and track loss runs
Maintain accurate account records and policy documentation
Assist with policy issuance and delivery
Maintain clear and consistent communication with clients, agents, carriers, and internal teams
Support underwriting and service teams with administrative tasks as needed
Contribute to a team-oriented environment focused on service, accountability, and continuous improvement
What You Will Need
Ability to prioritize and manage multiple tasks in a fast-paced environment
Ability to work independently while contributing to a collaborative team environment
Strong work ethic and commitment to delivering exceptional service
Familiarity with commercial insurance terminology and processes
Tools & Technology
Agency Management Systems (e.g., Applied EPIC, AMS360)
Microsoft Office Suite (Excel, Outlook, Teams)
Carrier portals and online insurance platforms
Online underwriting tools and policy management systems
The Details
Phoenix, AZ-based position with a hybrid work schedule
Competitive salary & bonus opportunity (Range $40,000 - $45,000 based on experience)
401(k) with company match
Paid vacation and company holidays
Opportunity to grow your career within a rapidly expanding, relationship-driven organization
Details
| Company | Universal Insurance Programs |
| Location | Phoenix, Arizona |
| Type | FULL TIME |
| Niche | Full-time |
| Salary | $40,000 – $40,000 / yr |