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Max Mara Fashion Group · Chicago, Illinois
OVERALL
The Store Director is responsible for business development in line with the brand’s
strategy, overall store management, staff, merchandise, and customer service. The
Store Director is accountable for achieving financial objectives, building highly motivated
teams, and developing the staff to the next level. The Store Director will lead a high-
performing team, cultivate a positive and motivating store culture, and maintain a focus
on achieving both financial and operational targets while upholding the brand’s luxury
standards.
CORE
Customer Service
Stresses the importance of building a local clientele and new client base.
Assist associates with client service issues when needed
Ongoing reinforcement of all aspects related to clienteling
Lead the store’s customer service strategy to enhance overall satisfaction, drive repeat business, and generate referrals.
Staff Development
Lead, mentor, and develop a high-performing team, ensuring alignment with the company’s culture and values.
Uses training as the tool to refine and enhance the knowledge expectations of the team
Ongoing performance management to ensure sales and KPI goals are consistently being met
Demonstrates leadership and leads by setting clear performance expectations and conduct ongoing performance evaluations to support individual and team growth
Manages the floor to maintain a strong presence
Develops bench strength for all positions within the store
Develops, implements, and executes strategic business plans for the store
Fosters a store environment that emulates the company DNA that motivates and empowers associates to deliver exceptional customer service and meet sales goals.
Operations
Assist in developing the store according to the brand’s overall objectives
Maintains inventory control following the policies and procedures to protect assets and meet the shrink goal
Manage the P&L for the store controlling expenses and gross margin to achieve a financial objective
Partner with buying office to ensure the merchandise matrix, sell-through, and stock levels are maximized for sales
Store Visuals
Enforce merchandise standards as set forth by the visual department ensuring the store’s displays, layout, and product presentation are consistent with the brand’s standards and enhance the customer experience.
Maintain an in-depth knowledge of products, trends, and the competitive landscape to
communicate effectively with the team and provide insights into customer preferences
Human Resources
Consistently network within the market, shopping competition, and recruiting for staff opportunities. Foster strong relationships with external partners and continuously network to identify top talent within the market.
Supervise store personnel, ensuring all company policies and procedures are being followed
Provide leadership and guidance to store personnel, ensuring compliance withcompany policies, procedures, and industry best practices.
REQUIRED
BA a plus
RTW and/or shoe experience is a plus; product experience in luxury or high-end retail is
Able to work independently as well as collaboratively
Ability to manage conflict
Max Mara is an Equal Opportunity Employer. M/F/D/V
Details
| Company | Max Mara Fashion Group |
| Location | Chicago, Illinois |
| Type | FULL TIME |
| Niche | Full-time |