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Oakridge Staffing · Scottsdale, Arizona
IT Support Analyst
Seeking a client facing IT Support Analyst who be a key point of contact for colleagues who need technical help, keeping service tickets moving and helping new colleagues get set up for success. The position calls for strong IT knowledge, excellent customer service skills, and the ability to thrive in a fast-paced environment. This role will hybrid, 3 days onsite in Scottsdale, AZ.
Handle colleague escalations and resolve issues promptly and professionally
Monitor and update service tickets to ensure timely resolution and accurate records
Coordinate with internal and external IT service providers
Support new colleague onboarding, including technology setup and access
Required
Familiarity with IT support structures and ITIL principles
Working knowledge of Microsoft technologies
Ability to work effectively in a fast-paced environment
ITIL certification
Details
| Company | Oakridge Staffing |
| Location | Scottsdale, Arizona |
| Type | FULL TIME |
| Niche | Full-time |