Explore 1M+ Live Opportunities.
Direct applications, high-package MNC listings, and exclusive insider referrals updated daily across 50+ niches worldwide.
Live Jobs|Remote & Onsite|Apply in 1 Click
Join Our WhatsApp Job ChannelDirect applications, high-package MNC listings, and exclusive insider referrals updated daily across 50+ niches worldwide.
Mikimoto America · New York
Job Title: Retail Sales Ambassador
New York City
Terms:
FT Permanent – Onsite at the Mikimoto New York Flagship Boutique
SUMMARY
: Contributes actively to boutique sales, by providing remarkable service to all internal and external clients, supporting the management team and representing the Company brand and image.
ESSENTIAL DUTIES AND RESPONSIBILITIES
I. A BUSINESS DEVELOPER
Provide tailor-made advice, listening to clients’ expectations and answering requests. Excite clients with interesting and surprising suggestions of merchandise
Highlight the Mikimoto heritage/best of the best and differentiation by maintaining a high level of product knowledge keeping relevant with market trends and competitors
Manage and report all delicate situations regarding client complaints to the Sales Manager and/or the Boutique Director
Follow all corporate and store policies and operational guidelines
Follow all policies regarding the handling of merchandise, cash, credit card transactions, as well as safety and security measures
Prepare appraisals as necessary for new and/or previously purchased merchandise
Assist other sales associates during sales and in all other tasks as needed
Accurately accept client’s pieces for repair in the approved manner; and accepts further responsibility to ensure any needed additional communication with the client be conveyed in a timely manner.
Create your client book and update customer database consistently
Utilize the Mikimoto Clienteling App to consistently create new clients and develop relationships, through targeted and personalized outreach
Build relationships with clients to encourage them to desire the products and the brand in the long-term
Build a network of people who have an impact on local and international luxury business in order to promote customer loyalty (especially with High Potential – “HiPo”)
Demonstrate business ownership by identifying key clients to develop and proactively determine short and long term strategy and objectives for each
Obtain relationship building data during each presentation
Conduct follow-up communications and send approved correspondence after each interaction
II. A TEAM PLAYER
Consistently provide the highest level of professionalism in all behaviors including communication and teamwork
Work with all internal and external stakeholders, with a service-oriented, collaborative, available and versatile approach
Contribute to back of house operations, like stock control and inventories
Work well in a team and actively support and assist your colleagues
Provide high quality relevant feedback and requested reporting to the Management team
III. A BRAND PROMOTER (CLIENTS)
Inspire customers by embodying the Mikimoto brand
Present the Mikimoto brand, by giving details and inspirations on collections with a storytelling approach, when needed
Stay informed and active socially by targeting key networking events to attend with the purpose of recruiting new clients
Entertain clients outside of the boutique in order to strengthen existing relationships
Maintain organization, grooming and appearance of all areas respecting the Visual Merchandising standard
Ensure customer satisfaction, engagement and that the qualitative standards required by the brand are maintained
Follow the guidelines provided by Corporate regarding the clienteling approach, including welcome and in-store services
IV. A PROCESS SUPPORTER
Adhere to and follow all Company Policies
Receive, process, prepare and organize deliveries, transfers, and shipments
Prepare store for opening and closing; set-up and breakdown merchandise displays daily, following proper merchandise handling and security procedures; ensure cleanliness of all display units and shelves
Maintain both the back-office and sales floor in a pristine condition; counters, glass, carpet, merchandise display, replenishment, cleanliness, correct pricing and tagging
Accurately completes the end-of-day documentation, reporting, filing and verification of funds
Periodic Corporate Inventory; preparation, accurate physical counts and required procedures
Minimum 2 years of experience in luxury jewelry retail, with a preference for candidates who have experience selling high jewelry
Sales driven, social, open and ambitious team player full of drive and optimism.
Excellent communication, interpersonal skills, good listening ability, and organizational skills
Adaptability, Natural Curiosity, Authenticity, Open-minded and creativity driven
Ability to multitask and handle the pressure of a busy day
A friendly and helpful approach to our customers and colleagues.
Be open to feedback and communicate with your team and managers in a clear and straightforward way.
A willingness to learn and improve
Product sensitivity and a strong market and fashion trends knowledge
Ability to work standing up during all working hours
Competitive Compensation Package including Salary, Company-paid Medical, Dental, Vision Benefits, Life Insurance, Short-term and Long-term Disability Insurance
Offers 401(K) Savings Plan with Employer Match
Paid Time Off, Paid Holidays
Annual Gym Reimbursement
Mikimoto Employee Discount
Eligibility may vary based on level and tenure, subject to change
Details
| Company | Mikimoto America |
| Location | New York |
| Type | FULL TIME |
| Niche | Senior government officials |