Servide Desk Technician L2 | Help Desk L2

RPL International · Miami, Florida

FULL TIME$60,000 – $60,000 / yr

Job Description

We're looking for a hands-on, proactive IT professional who takes ownership of technical challenges, solves problems, and thrives in a fast-paced, on-site environment.

Position Details

Work Model: 100% On-site (No remote/hybrid).

Salary: Up to $29/hour (~$60K annually) .

Employment: Long-term opportunity.

Schedule: Rotating after-hours support, including weekends and holidays as needed.

Languages: Advanced English & Intermediate–Advanced Spanish.

What You'll Do

Provide Level 2 IT support for hardware, software, and network connectivity.

Troubleshoot Windows 11, Microsoft 365, Active Directory/Entra ID, VPN, and MFA .

Install, configure, and maintain PCs, printers, mobile devices, and IT equipment.

Manage support tickets, incidents, and escalations within established SLAs.

Support endpoint security, software deployments, patching, and IT asset management.

What We're Looking For

Experience in Help Desk L2, Desktop Support, or IT Technical Support .

Strong hands-on knowledge of Windows, Microsoft 365, and Active Directory/Entra ID .

Experience with VPN, MFA, endpoint management, ticketing systems, and basic networking .

Strong troubleshooting skills, accountability, and a proactive, hands-on mindset.

Availability to work 100% on-site , including office and port terminal environments.

Benefits

We're looking for someone who shows up, takes initiative, and gets things done .

If you're seeking a stable, long-term IT support opportunity and enjoy solving real technical challenges, apply today!

Company	RPL International
Location	Miami, Florida
Type	FULL TIME
Niche	Computer and Mathematical Occupations
Salary	$60,000 – $60,000 / yr

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Servide Desk Technician L2 | Help Desk L2

Job Description

What You'll Do

Experience in Help Desk L2, Desktop Support, or IT Technical Support .

Benefits