Outbound Inside Sales Representative

First American · Iowa, IA, United States

FULL TIME

Job Description

As a member of First American’s family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. Base plus commission/bonus opportunity with a Fortune 100 company!

You’re an energetic, positive and driven person looking for a long-term career where you can reach your ambitious financial goals. You’re a consultative salesperson who quickly connects with others, understands their needs and delivers an exceptional customer experience. First American Home Warranty, a member of the First American family of companies, helps homeowners protect what matters most—their homes. We provide home warranty solutions to homeowners, buyers, sellers, and real estate professionals across the country.

We invest in our employees through career development, competitive rewards, and a people-first culture where employees can grow and build meaningful careers.

Are you a driven sales professional who knows how to connect with customers, uncover their needs, and confidently close the sale?

We’re looking for experienced Inside Sales Representatives to turn warm customer opportunities into sales. You’ll connect with new, previous, and online customers, learn what they need, and recommend the home warranty solution that provides the right protection for their home.

This is a fast-paced, performance-driven sales environment where success comes from building rapport quickly, asking the right questions, overcoming objections, and closing the sale.

Handle warm outbound sales opportunities with prospective and previous customers—no traditional cold calling

Use a consultative sales approach to uncover customer needs and recommend the right home warranty solution

Build rapport quickly and connect product benefits to what matters most to each customer

Confidently overcome objections and ask for the sale

Meet or exceed individual sales, conversion, and activity goals

Deliver an excellent customer experience throughout the sales process

Accurately document customer interactions and maintain updated customer information

Stay current on products, promotions, contract coverage, processes, and procedures

High school diploma or equivalent

~3+ years of inside sales experience , preferably in a high-volume phone sales environment

~ Demonstrated ability to meet or exceed sales and productivity goals

~ Consultative selling skills with the ability to identify customer needs and influence purchasing decisions

~ A competitive, results-driven mindset and the tenacity to pursue the sale

~ Excellent communication and customer service skills

~ Comfort working with multiple systems and applications in a fast-paced environment

~ Working knowledge of Windows and Microsoft Office

You’re someone who enjoys the challenge of turning a conversation into a customer. You listen, ask great questions, understand what motivates the customer, and know when to confidently ask for the business. You’re motivated by goals, take ownership of your results, and consistently look for ways to improve your performance.

If you’re ready to bring your sales experience to an established company where your ability to connect, influence, and close makes a direct impact, we’d love to hear from you.

Pay Range: $17.69 - $23.56 Hourly, RemoteThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Company	First American
Location	Iowa, IA, United States
Type	FULL TIME
Niche	sales

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Outbound Inside Sales Representative

Job Description

Deliver an excellent customer experience throughout the sales process

~ Excellent communication and customer service skills