KPMG Jamaica has a delivery center named "Jamaica Extended Support Services (JESS)" operating from Kingston, which is contracted to provide support to its member firm KPMG United States ("the Client").
JOB SUMMARY
In this role, you will be responsible for managing the end-to-end lifecycle of assigned risk and compliance issues and associated remediation activities. You will lead investigations, facilitate root cause analysis, support the development of remediation plans and timelines, monitor progress against established milestones, evaluate remediation evidence, and shepherd issues through verified closure.
You will work closely with issue owners, remediation owners, technical stakeholders, risk leadership, and audit stakeholders to promote accountability and facilitate the timely resolution of identified risks. The role will also oversee the work products of issue management resources, lead small to medium-sized projects, and provide guidance, coaching, mentoring, and feedback to junior team members.
Additionally, you will support leadership decision-making through accurate and timely reporting, identifying and escalating risks, delays, remediation challenges, and issue-aging trends.
JOB RESPONSIBILITIES
Service Delivery
- Serve as the end-to-end Issue Manager for assigned issues and associated action plans, coordinating activities from initial investigation through verified closure.
- Lead investigations and facilitate root cause analysis to identify underlying drivers of identified issues.
- Partner with issue and remediation owners to define appropriate remediation plans, milestones, target timelines, and supporting activities.
- Prepare for and lead issue-management working sessions, ensuring actions, dependencies, risks, and next steps are appropriately identified and monitored.
- Monitor remediation activities against established milestones and proactively identify and escalation risks, delays, obstacles, or areas requiring additional management attention.
- Review and challenge remediation evidence to assess whether documentation appropriately supports remediation progress and issue closure.
- Develop productive, trust-based relationships with issue owners, remediation owners, technical stakeholders, risk executives, audit stakeholders, and other relevant parties to facilitate timely resolution of identified risks.
- Evaluate risk reduction and mitigation activities and support continuous improvement in approaches used to reduce organizational risk.
- Collaborate with second and third lines of defense to support appropriate assessment and evaluation of organizational risk areas and internal audit activities.
- Manage multiple concurrent remediation activities, audit response timelines, and ad-hoc risk escalation requests while maintaining established quality and compliance standards.
- Lead the development of accurate, timely, and comprehensive monthly and quarterly leadership reporting and presentations.
- Analyze issue-management information to identify risks, delays, remediation challenges, and issue-aging trends and communicate actionable insights to issue owners and senior leadership.
- Oversee assigned work products and provide quality review and guidance to issue management team members.
- Lead small to medium-sized projects, managing deliverables, deadlines, expectations, and assigned resources.
- Provide coaching, mentoring, guidance, and constructive feedback to junior team members.
- Contribute to staffing decisions, where applicable, and supervise assigned work performed by junior resources.
EDUCATION/EXPERIENCE
- Bachelor's Degree in Computer Science, Business Management or a related field from an accredited educational institution.
- Minimum of five (5) years of relevant risk and compliance experience within a large professional services environment, with specialization in IT assurance and cybersecurity.
- Relevant industry certifications, e.g., CIA, CISA, CISM, CRISC, or CISSP preferred
- Demonstrated experience leading enterprise issue management programs, providing oversight and quality review of IT audit work papers, or performing IT audits is preferred.
- Demonstrated ability to analyze and synthesize technical information and communicate findings effectively to non-technical audiences.
- Experience partnering with technical owners, risk executives, and audit stakeholders to establish remediation timelines, manage escalations, and communicate risk and status information to senior leadership.
- Strong verbal and written communication, analytical, problem-solving, and independent judgement skills.
- Demonstrated ability to influence, mentor, and provide subject-matter guidance to less experienced team members.
- Demonstrated understanding of compliance frameworks and risk-management principles, including the ability to evaluate risk-reduction and mitigation activities.
- Understanding of business objectives and the ability to assess IT risks in the context of broader business requirements.
- Ability to effectively manage multiple concurrent priorities, deadlines, stakeholders, and remediation activities.
- Hands-on experience with Artificial Intelligence tools, including Google Gemini and Microsoft Copilot, and experience developing custom AI agents is preferred.
- Familiarity with reporting and data-visualization platforms, including Power BI, is preferred.
COMPETENCIES
Business Competencies
- Communication - Delivering clear, effective communication and taking responsibility for understanding others.
- Customer Service - Demonstrating a commitment to public service, serving internal and external customers while holding oneself accountable for quality outcomes.
- Collaboration & Teamwork - Working cooperatively with others, inside and outside the organization, to accomplish objectives. Building and maintaining mutually beneficial partnerships while leveraging information and achieving results.
- Stakeholder Management - Capable of building strong professional relationships with the ability to influence all levels across the organization
- Issue & Remediation Management - Apply structured approaches to investigate, manage, monitor, elevate, and facilitate the resolution of risk and compliance issues.
- Data Gathering and Analysis – Seeks or collects and synthesizes information from a variety of stakeholders and sources in an objective, unbiased manner to reach a conclusion, goal, or judgment and to enable strategic and leadership decision-making.
- Problem-Solving – Identifies problems and uses logic, judgment, and data to evaluate alternatives and recommend solutions to achieve the desired organizational goal or outcome.
SPECIAL CONDITIONS
- JESS uses a hybrid work model, allowing staff to work from home in Jamaica or in the office. Employees must be in the office at least five days per month, with more days possible if required by business needs.
- You are expected to use KPMG-approved Generative AI tools to support your daily work tasks.
- Expected to work in a fast-paced team environment.
- Will be working primarily in a paperless environment and expected to be using information systems for the entire workday to access data or perform activities.
- May be required to work extended hours periodically or on public holidays.
Minimum of five (5) years of relevant risk and compliance experience within a large professional services environment, with specialization in IT assurance and cybersecurity.
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