E-Commerce Customer Support Representative

Crewlogix Pvt Ltd · Lahore, Pakistan

FULL TIMEPKR446 – PKR670 / yr

Job Description

Job Summary

We are looking for a Customer Service Representative (CSR) to manage customer inquiries, provide product/service information, and resolve customer issues professionally and efficiently. The ideal candidate should have excellent communication skills, a positive attitude, and the ability to handle customers with patience and professionalism.

Key Responsibilities:

Hands-on experience with Shopify, including:
Order fulfillment and processing.
Address sorting and verification.
Order management and other Shopify-related tasks.
Experience with courier company porta ls, preferably M&P, DEX, Post Ex, etc.
Ability to handle social media queries and customer complain ts professionally.
Experience in WhatsApp chat handli ng.
Good call handling and customer communication skil ls.
Overall understanding of e-commerce customer support, order processing, and logistics coordinati on.

Qualifications:

Minimum Matric, Bachelors , BA, B. com, I. com.
Previous experience in customer support, call center, or e-commerce is a plus.
Excellent verbal and written communication skills.
Friendly, patient, and customer-focused attitude.
Ability to work efficiently in a fast-paced environment.
Basic computer skills and familiarity with CRM/order management tools.
Strong interpersonal and communication skills.
Problem-solving and multitasking abilities.
Professional phone etiquette and empathy towards customers.
Ability to work in a team and adapt to changing processes.

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E-Commerce Customer Support Representative

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