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Scooter's Coffee · Omaha, Nebraska
Location
This position is considered office-first. An office-first employee can flex between in-office work and working from home based on personal or professional need, at the discretion of their supervisor. An office-first employee maintains an office presence at least three days per week at their designated Scooter’s Coffee office location. Scooter’s Coffee is headquartered in Omaha, NE. The successful candidate lives in Omaha, NE. Relocation is not available for this role.
Description
Living in the IT department, the Systems Administrator is responsible for supporting and maintaining the organization’s core technology environment, including enterprise business systems, infrastructure, and end‑user services. This role combines systems administration and business systems support, serving as a bridge between technical operations and business needs.
The Systems Administrator collaborates closely with internal stakeholders, IT team members, and external vendors to ensure systems are reliable, secure, and aligned with business processes. This position supports day‑to‑day IT operations while also contributing to system enhancements, process improvements, testing, documentation, and user adoption.
Essential Duties and
Systems Administration & IT Operations
Administer and support Microsoft 365, Azure Active Directory, and Active Directory, including users, groups, and policies
Support server, workstation, and cloud environments, including performance monitoring, patching, backups, and security maintenance
Assist with implementation, configuration, and support of enterprise systems such as financial, distribution, or operational platforms
Work closely with network infrastructure teams to support connectivity and optimize system performance
Perform system updates, patch management, and routine maintenance
Assist with backup, recovery, and disaster‑recovery procedures
Identify, troubleshoot, and escalate system, hardware, and software issues as needed
Participate in after‑hours or on‑call support when required
Business Systems Support & Analysis
Support enterprise systems through configuration, enhancements, and issue resolution
Analyze workflows and recommend system or process improvements
Serve as a liaison between business teams, IT, and external vendors
Support data validation, reporting, and basic analysis as needed
Testing, Documentation & Change Support
Support system testing and User Acceptance Testing (UAT) for enhancements and updates
Create and Maintain system documentation, SOPs, workflows, and user guides
Assist with training, communication, and adoption of new systems or changes
Additional
Stay current on relevant technologies and best practices
Respond to and resolve support requests via the Zendesk ticketing platform
Follow established service levels, documentation, and escalation procedures
Perform other related duties as assigned
Bachelor’s degree in Information Systems, Business Administration, Computer Science, or related field (or equivalent experience).
3–5 years of experience in business systems analysis, system administration, or related roles.
Strong understanding of enterprise systems (e.g., financial, distribution, or CRM platforms).
Experience with learning management systems, financial systems and supply chain systems is a plus
Microsoft Windows client and server operating systems
Microsoft 365, Azure, Active Directory, and Group Policy
Ability to learn and apply new technologies in a changing environment
Strong communication skills and ability to work with both technical and non‑technical stakeholders
Ability to manage shifting priorities and work independently or as part of a team
Ability to respond to after‑hours support needs and participate in on‑call rotation
Ability to travel up to 20% to local or regional sites as needed
Disclaimer
The functions and skills described here are general in nature and represent the type of work performed, but they do not constitute an exhaustive list of all duties and responsibilities performed on the job. A successful candidate must be able to meet the listed essential duties and physical demands of the position, either with or without reasonable accommodation.
Details
| Company | Scooter's Coffee |
| Location | Omaha, Nebraska |
| Type | FULL TIME |
| Niche | Full-time |