Explore 1M+ Live Opportunities.
Direct applications, high-package MNC listings, and exclusive insider referrals updated daily across 50+ niches worldwide.
Live Jobs|Remote & Onsite|Apply in 1 Click
Join Our WhatsApp Job ChannelDirect applications, high-package MNC listings, and exclusive insider referrals updated daily across 50+ niches worldwide.
Nationwide · High Wycombe, England, United Kingdom
Making a meaningful difference for our customers, every day
As a Customer Representative, you will make a real impact from day one.
You’ll be a key part of the branch team. Supporting customers in person, over the phone and online. You’ll help with everyday transactions, answer queries, and guide customers towards banking services and digital tools that make managing their money easier. No two days are the same, and you’ll be trusted to adapt your approach to meet the needs of different customers and situations.
While other banks continue to close branches, we’ve made our Branch Promise. It means all 696 of our branches will remain open until at least 2030, giving customers a choice in how they bank. We’re also the last branch on the high street in 148 towns, which means our Customer Representatives play a local role for customers and communities.
We exist to do what’s right for customers, taking the time to listen, offering trusted guidance, and supporting people through everyday banking moments and lifechanging decisions.
When you’re inspired by fairer finances, passionate about making a meaningful difference, and truly care about customers, you’re one of us. An advocate for positive change.
Where you’ll be working
We are looking for future talent in our communities to work at our branches in the
High Wycombe (Bucks) area.
With this in mind, we will be conducting interviews to build a Talent bank in this location.
This is a 12-month Fixed Term Contract.
For this role you will be working
full-time, 35 hours per week, Monday to Saturday.
You’ll need to be within a 45-minute commute of the branch you’re applying to work in.
Our training is designed to set you up for success in your role. The first three weeks are an important part of your journey with us, so we ask that no holiday is taken during this time. Your start date will be confirmed once an offer is made.
We may close this advert early if we receive a high volume of suitable applications.
You’ll deliver great customer experiences across a range of banking moments. Whether customers choose to visit us in branch, speak to us over the phone or use our digital services, you’ll be there to support them with care, clarity and confidence.
Welcome customers into the branch and take the time to understand their needs and offer trusted, friendly help with their banking
Handle a range of transactions and queries accurately, while keeping customer needs, security and fairness front of mind
Guide customers through banking products and services that are right for them, helping them to manage their money with confidence
Work closely with colleagues within a busy branch environment, supporting one another to deliver excellent customer service even at peak times
Take responsibility for doing things the right way. Following processes, spotting potential issues, and escalating concerns where needed to protect customers and Nationwide
Above all, you’ll play a vital role in keeping face to face banking meaningful and accessible on the high street, helping customers to feel supported, respected and confident in their banking.
About you
We’re proud of our branches and the service they provide to our customers. The experts at Moneyfacts agree and have named Nationwide as the 2026 Branch Network of the Year.
Our Customer Representatives deliver simply brilliant experiences for our customers. You don’t need experience in banking, but experience or a passion to work in a customer service environment will help you thrive.
Feel what customers feel
- We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
Say it straight
- We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
Push for better
- We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
Get it done
- We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
25 days holiday per year, which increases over time to 30. Plus, you can ‘buy’ up to 10 extra days each year, giving you even more choice
Wellhub access for a range of free and paid options for health and wellness
Up to 2 days of paid volunteering a year to support causes that matter to you
Ongoing training and development to grow your skills and build a rewarding career in banking
An annual performance related bonus to recognise the impact you make
Access to private medical insurance helping you look after your health and wellbeing
A highly competitive pension to help you build a strong foundation for retirement
Life assurance to provide peace of mind for you and your loved ones in the event of your death
A great selection of additional benefits through our salary sacrifice scheme
Banking – but fairer, more rewarding, and for the good of society
We forge our own path at Nationwide.
As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide.
What to do next
At Nationwide, you’ll be trusted to make a meaningful difference for customers and communities every day.
If you’re inspired by fairer finances, passionate about helping people, and ready to grow in a role that truly matters, you’re one of us. Click the ‘Apply Now’ button, attach your current CV and answer a few quick questions.
Once we’ve received your application, we’ll invite you to an online assessment where you’ll receive a link to our candidate hub. You’ll need to complete the online assessments within 48 hours of applying. This includes a situational judgement test, checking and numerical assessments.
Our hub also provides guidance and tips from our colleagues to help you understand more about a rewarding career at Nationwide.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy.
If you want to find out more about using AI in our recruitment process, please read more here.
Disability Confident
We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level.
That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support.
Apply safely with Nationwide
Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don’t be conned by a job scam.
Details
| Company | Nationwide |
| Location | High Wycombe, England, United Kingdom |
| Type | FULL TIME |
| Niche | sales |