Customer Care Associate (Business Development Representative)

Endless Energy · massachusetts, MA, United States

FULL TIME

Job Description

Description

About Endless Energy

For more than 40 years , Endless Energy has helped homeowners throughout Massachusetts create more comfortable, efficient, and reliable homes.

Our team provides a full range of home energy and improvement services, including:

Heating & Air Conditioning
Plumbing
Electrical
Home Insulation
Mass Save® Home Energy Assessments

Our continued growth is built on a simple commitment: take care of our customers and do great work.

We focus on providing an exceptional customer experience from the first conversation through the completion of each project. By combining knowledgeable teams, quality service, and genuine care for the homeowners we serve, we have built lasting relationships with customers throughout Massachusetts.

As we continue to grow, we're looking for people who share that same commitment to service, teamwork, and helping homeowners make their homes better.

Your Voice Can Make a Difference

At Endless Energy , every conversation is an opportunity to help a homeowner improve the comfort, safety, and efficiency of their home.

As a Customer Care Associate (Business Development Representative) , you'll be the first impression of our company and an essential part of our customer experience. Whether you're responding to new inquiries, reconnecting with previous customers, or helping someone schedule their next appointment, your ability to build trust and create meaningful conversations directly contributes to our success.

This isn't a traditional call center position. You'll work alongside our sales, service, marketing, and operations teams to guide customers through every stage of their journey while creating opportunities that benefit both our customers and our business.

If you enjoy talking with people, solving problems, and being rewarded for your performance, we'd love to meet you.

Note: this role is open to fully on-site, hybrid, or remote.

What You'll Earn

We believe great performance should be rewarded.

Compensation includes:

Competitive hourly wage of $18-22+ per hour
Commission on completed appointments
1-2% commission on qualifying HVAC and insulation sales
4% commission on Membership Agreement sales
Performance incentives and growth opportunities

Your success directly impacts your earning potential.

What You'll Do

As a Customer Care Associate, you'll become the connection between our customers and our field teams.

Your day may include:

Responding quickly to inbound phone calls, texts, emails, and online inquiries
Scheduling appointments for our sales, service, and home energy teams
Following up with homeowners to answer questions and guide them through the next steps
Making outbound calls to new leads, existing customers, and past proposals
Promoting our Membership Program and explaining its benefits
Reconnecting with previous customers regarding open estimates and home improvement opportunities
Confirming upcoming appointments and communicating schedule updates
Following up after appointments and installations to ensure customer satisfaction
Collecting customer information accurately within our CRM system
Assisting customers with service requests and coordinating with internal departments
Supporting marketing campaigns through timely customer outreach
Collecting payments when appropriate
Working collaboratively with sales, marketing, service, and operations teams to create a seamless customer experience

What Makes You Successful

We're looking for someone who genuinely enjoys helping people.

Our ideal team member is:

Friendly, positive, and professional
Comfortable speaking with customers throughout the day
An excellent listener and communicator
Confident asking for appointments and earning customer commitment
Organized and able to manage multiple priorities
Motivated by goals and performance incentives
Able to build rapport quickly over the phone, text, and email
Comfortable adapting to changing priorities in a fast-paced environment
A dependable teammate who enjoys celebrating shared success

Requirements

Qualifications

To succeed in this role, you should have:

At least one year of customer service, inside sales, appointment setting, or call center experience
Strong communication skills, both verbal and written
Experience working with CRM systems and multiple computer applications
Proficiency with Microsoft Office and Google Workspace
Strong organizational and time management skills
The ability to work independently while contributing to a collaborative team
Reliable transportation with the ability to commute to our Marlborough office

Previous experience in HVAC, home services, construction, retail sales, or business development is preferred but not required.

Bilingual candidates are encouraged to apply.

Why You'll Love Working Here

At Endless Energy, we believe our employees deserve the same level of care that we provide our customers.

We offer:

Competitive hourly pay with uncapped commission opportunities
Medical, Dental & Vision Insurance
Company-paid Life Insurance
Short-Term & Long-Term Disability Insurance
401(k) Retirement Plan
Paid Vacation
Paid Holidays
Your Birthday Off with Pay
Tuition Reimbursement
Ongoing training and professional development
Employee Referral Bonuses
Customer Referral Incentives
Employee Appreciation Events
A supportive leadership team invested in your success
A culture built on teamwork, respect, and continuous growth

Schedule

Full-Time Schedule: Position requires availability seven days a week, with two guaranteed, consistent days off each week.

We're more than a home services company; we're a team committed to helping homeowners make informed decisions while creating rewarding careers for our employees.

If you're someone who enjoys connecting with people, thrives in a goal-oriented environment, and wants to be part of a growing company where your work truly matters, we'd love to hear from you.

Apply today and help us continue delivering five-star experiences to homeowners across Massachusetts.

Company	Endless Energy
Location	massachusetts, MA, United States
Type	FULL TIME
Niche	healthcare

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Customer Care Associate (Business Development Representative)

Job Description