Head Office in DHA Phase 1, Karachi. Sales & Marketing 1 Opening
- Respond to customer service issues in a timely manner to sustain the business.
- Meet with the customers at risk, satisfy them and resolve their queries on priority.
- Coordinate with internal team for supplying of parts & equipment to resolve customer’s complaints.
- Timely submit financial quotation with proper payment terms and maintain accuracy in workorder.
- Convince customers for after sales service agreement to boost the business.
- Analyze customer services related information and evaluate results to choose the best resolutions to customer service challenges and to identify opportunities to improve customer services.
- Design and analyze statistics, compile accurate report and present to the Management in matters of customers issues and problem solving.
- Ensure and coordinate with engineering and sales staff for all assigned responsibility for smooth operation and to handle customer’s complaints timely.
- Ensure warranty matters, service contracts in coordination with relevant departments.
- Regular follow-up with customers regarding issues / complaints until it is resolved.
- Keep accurate records and document customer service actions and discussions.
- Suggest opportunities to add value beyond problem resolution to relevant business areas e.g. Sales, Marketing, Product Development, etc.
- Meet with all concerned and discuss possible improvements to make the customer service better.
- To carry out any other assignment as maybe entrusted by the Departmental Head.
Must Have
- B.E Electrical / Electronics / Mechanical;
- BBA / MBA
- Minimum 1 year
What's great in the job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
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