Job Purpose
The Section Officer – Fashion Goods & Accessories is responsible for managing day-to-day operations of the assigned fashion and accessories section, ensuring optimal product display, stock availability, customer satisfaction, and achievement of sales targets in line with company standards.
Key Responsibilities
- Oversee daily operations of the Fashion Goods & Accessories section, including apparel, accessories, footwear, or related categories.
- Ensure proper merchandise display, visual merchandising standards, and planogram compliance.
- Monitor stock levels, initiate replenishment requests, and coordinate with the back-end team to avoid stock-outs or overstocking.
- Achieve assigned sales targets and contribute to overall store performance.
- Supervise, guide, and train section staff to ensure high standards of customer service and product knowledge.
- Handle customer queries, complaints, and returns professionally to ensure customer satisfaction.
- Maintain section cleanliness, hygiene, and safety standards at all times.
- Ensure accurate price tagging, barcoding, and promotional execution.
- Monitor shrinkage, pilferage, and report discrepancies to management.
- Assist in stock counts, audits, and inventory control activities.
Required Skills & Competencies
- Strong understanding of fashion retail, trends, and customer preferences.
- Good communication and interpersonal skills.
- Ability to manage staff and work in a fast-paced retail environment.
- Basic knowledge of inventory management and retail operations.
- Customer-focused mindset with problem-solving abilities.
Qualification & Experience
- Intermediate / Bachelor’s degree preferred.
- 2–4 years of relevant experience in fashion retail or accessories category.
- Experience in a supervisory or section-handling role will be an advantage.
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