Director of Infrastructure

EXOS · Indianapolis

FULL TIME

Job Description

Leadership and Team Management

Lead, mentor, and manage a team of Tier 3 engineers, fostering a collaborative and high-performance culture.

Oversee the recruitment, training, and professional development of team members.

Conduct regular performance reviews and provide constructive feedback.

Infrastructure Management

Ensure the optimal performance, availability, and security of network, server, storage, and backup systems internally and for all our clients

Develop and implement infrastructure strategies, policies, and procedures.

Monitor and manage infrastructure capacity and performance, inventories, etc.

Manage both internal and external (client) infrastructure environments fully

Project Management

Lead and manage infrastructure projects from inception to completion, ensuring timely delivery and adherence to budget.

Collaborate with cross-functional teams to define project requirements and objectives.

Track project progress and provide regular updates to stakeholders.

Ticket Escalation and Incident Management

Oversee the resolution of complex technical issues escalated from Tier 1 and Tier 2 support teams.

Ensure timely and effective incident response and resolution.

Implement and maintain incident management processes and documentation.

Continuous Improvement

Identify opportunities for process improvements and implement best practices.

Stay current with industry trends and emerging technologies to drive innovation.

Develop and maintain disaster recovery and business continuity plans.

Education

Bachelor's degree in Computer Science, Information Technology, or related field. Equivalent work experience may be considered.

Experience

Minimum of 5+ years of experience in IT infrastructure management, with a focus on networks and system administration.

At least 2+ years of experience leading or managing teams of engineers or technicians.

Proven experience managing complex infrastructure projects, including budgeting and risk management.

Technical Skills

Strong understanding of networking protocols (TCP/IP, BGP, OSPF, etc.) and network security best practices.

Experience with cloud platforms (AWS, Azure, etc.), virtualization (VMware, Hyper-V), and storage solutions.

Proficient in network monitoring tools and troubleshooting complex network and systems issues.

Experience in IT service management (ITSM) and incident management (e.g., ITIL framework).

Certifications : Relevant certifications (e.g., CCNP, CCIE, CISSP, PMP) are a plus.

Key Competencies

Strong leadership and team management skills.

Excellent problem-solving abilities with attention to detail.

Ability to manage multiple projects and priorities in a fast-paced environment.

Strong communication skills, both written and verbal.

Ability to work collaboratively with technical and non-technical stakeholders.

Company	EXOS
Location	Indianapolis
Type	FULL TIME
Niche	Full-time

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