Field Care Manager, Behavioral Health

Humana · Illinois, IL, United States

FULL TIME

Job Description

Become a part of our caring community

The Field Care Manager, Behavioral Health performs primarily face to face and telephonic assessments with members. The Field Care Manager serves as the primary point of contact. providing integrated care to ensure members receive timely, high-quality, and coordination services that meet their unique needs. This position employs a variety of strategies, approaches, and techniques to manage a member's health issues and identifies and resolves barriers that hinder effective care. Through a holistic, person-centered approach, the Field Care Manager BH remains dedicated to enhancing behavioral health outcomes, reducing care gaps, and supporting Illinois' HCI population with comprehensive, integrated behavioral health care management... Utilize high-quality, evidence-based behavioral health services through personalized care coordination, crisis intervention, peer support, and strong collaboration with medical and behavioral health providers.

Provide comprehensive, integrated support to members experiencing behavioral health conditions, including children, adolescents, adults with serious mental illness (SMI) and serious emotional disturbance (SED), Substance Use Disorders (SUD) and justice-involved members.

Engage members in their own communities, meeting them face-to-face whenever possible to build trust and facilitate meaningful care coordination.

Coordinate behavioral health and medical services, ensuring appropriate provider engagement and adherence to treatment plans.

Improve member's health literacy while simultaneously addressing health related social needs to positively impact member's healthcare outcomes and well-being.

Serve as the driver of the member's interdisciplinary care team (ICT), overseeing care planning, transitions, and service delivery.

Facilitate ICT meetings, ensuring communication among providers, Service Coordinators, and Care Management Extenders.

Proactively support transition of care efforts.

Will work with autonomy but reach out when support is needed.

Collaborate with internal departments, providers, and community-based organizations to link to appropriate services and create a seamless, culturally competent care experience that respects the members' preferences and needs.

Follow processes and procedures to ensure compliance with regulatory requirements by the Illinois Department of Human Services (IDHS), Center for Medicare and Medicaid Services (CMS) and the National Committee on Quality Assurance (NCQA). Upon hire, this role will be assigned to support either MLTSS or LTSS based on business needs.

EARN A $5,000 HIRING BONUS! $2+ years of post-degree clinical experience in behavioral health setting.

~ Case management experience working with complex SMI, SUD, SED population.

~ Ability to travel to region-based facilities and homes for face-to-face assessments.

~ Ability to use a variety of electronic information applications/software programs including electronic medical records.

~ Intermediate to Advanced computer skills and experience with Microsoft Word, Outlook, and Excel.

~ Valid driver's license, car insurance, and reliable transportation.

Case Management Certification (CCM)

~3+ years of in-home assessment or care coordination experience.

~ Field Case Management Experience

~ Knowledge of community health and social service agencies and additional community resources

~ Previous managed care experience

~ Bilingual

Workstyle: This is a remote position that will require you to travel.

Travel: Up to 75% of the time for collaboration and face-to-face meetings and field interactions with staff, providers, members, and their families.

Workdays and Hours: Monday – Friday; This role is part of Humana's driver safety program and therefore requires an individual to have a valid state driver's license and are expected to maintain personal vehicle liability insurance. Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: wireless, wired cable or DSL connection is suggested. Humana reserves the right to require associates to upgrade their internet service if necessary. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. 71,500 - $97,500 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Humana: Humana Inc. (S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Company	Humana
Location	Illinois, IL, United States
Type	FULL TIME
Niche	healthcare

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Field Care Manager, Behavioral Health

Job Description

~3+ years of in-home assessment or care coordination experience.

~ Field Case Management Experience

~ Previous managed care experience