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City of Lake Jackson · Lake Jackson, Texas
BASIC
The Customer Service Representative is responsible for performing specialized work in utility billing and collection and responding to citizen/customer and departmental inquiries and requests for service.
1. Maintain the utility billing computer database accurately and efficiently including the processing of work orders to initiate and terminate services, adjust billing records and track miscellaneous customer information. 2. Respond to customer inquiries regarding account information and billing, including the granting of extensions and delinquent account collections. 3. Monitor collections and process accounts for termination of service. 4. Analyze and clear various exception reports regarding meter readings and billings, process accounts for billing, print bills and prepare for delivery to post office. 5. Perform other duties as assigned.
The incumbent reviews tasks and determines priorities for work assigned. The incumbent may grant extensions of payments for delinquent bills and maintain record of payment terms within general guidelines.
Knowledge: The incumbent must have a working knowledge of accounting principles and computer applications relative to coding and data entry. Must have knowledge of accounts receivable collection methods. Skills: The position requires effective written and oral communication skills in order to respond to citizen/customer Inquiries concerning payments or billings. The position requires skill in making complex arithmetic calculations, as well as proficiency in the use of computer equipment, 10-key adding machine and a calculator. Ability to type 45 WPM.
High school graduate or GED.
A minimum of one year of experience involving cash collections or customer service.
Any work related experience resulting in acceptable proficiency levels in the above Minimum Requirements may be an acceptable substitute for the above specified education and experience requirements. Licenses and Certificates: None
Details
| Company | City of Lake Jackson |
| Location | Lake Jackson, Texas |
| Type | FULL TIME |
| Niche | Office and Administrative Support Occupations |