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MAU Workforce Solutions · Ellabell, Georgia
Recruiting Account Manager (Hybrid)
Drive Results. Build Relationships. Make an Impact.
MAU is seeking an
Account Manager
to serve as the critical link between our customer, onsite workforce, and internal teams. This role is ideal for someone who combines strong relationship management skills with operational excellence, thrives on ownership and follow-through, and is committed to delivering an exceptional experience for both customers and associates.
As the face of MAU onsite, you'll build trusted customer relationships, support workforce operations, drive recruiting and retention efforts, and ensure service levels consistently exceed expectations.
Customer & Account Management
Serve as the primary onsite point of contact for customer leadership and operations teams
Build strong, consultative relationships with customers and proactively address workforce needs
Regularly review staffing requirements, workforce performance, and operational priorities with customer stakeholders
Resolve issues quickly and professionally while ensuring a high level of customer satisfaction
Communicate effectively across all levels of the organization and maintain consistent follow-through on commitments
Associate Engagement & Workforce Management
Recruit, interview, hire, onboard, and support associates to meet customer staffing demands
Create an engaging and positive employee experience from recruiting through assignment completion
Act as a trusted resource and advocate for associates while maintaining accountability and compliance
Conduct associate check-ins, facilitate team meetings, and support employee retention initiatives
Notify employees regarding assignment changes, completions, and employment-related matters
Operations, Safety & Compliance
Manage attendance tracking, payroll verification, employee documentation, and timekeeping processes
Administer company policies, performance counseling, investigations, and corrective actions
Conduct incident investigations and ensure timely reporting of workplace accidents and safety concerns
Perform safety audits and promote a culture of accountability and compliance
Support unemployment hearings, workers' compensation activities, and HR-related processes as needed
Continuous Improvement
Identify opportunities to improve processes, increase efficiency, and enhance service delivery
Partner with leadership to implement solutions that improve workforce performance and customer satisfaction
Maintain a strong sense of urgency while managing multiple priorities in a dynamic environment
What Makes Someone Successful in This Role
✅ Is an exceptional communicator and relationship builder
✅ Takes ownership and follows through on commitments
✅ Enjoys working with people and building strong partnerships
✅ Brings energy, professionalism, and a customer-first mindset
✅ Is highly organized and able to balance multiple priorities
✅ Thrives in a fast-paced, ever-changing environment
✅ Is driven by results and motivated to make an impact
✅ Leads with accountability, integrity, and professionalism
Required
Bachelor's degree and 2+ years of Human Resources, Staffing, Recruiting, or related experience; OR
High school diploma/GED and 4-5+ years of Human Resources, Staffing, Recruiting, or related experience
HR Certification (PHR or SHRM-CP)
Lean Green Belt certification
Staffing industry, manufacturing, HR, or production leadership experience
Why This Role?
This is more than an administrative staffing position. It's an opportunity to become a trusted partner to customers, positively impact employees' careers, and play a critical role in the success of onsite operations. If you're passionate about people, committed to delivering results, and motivated by building lasting relationships, this role offers a rewarding path for growth and advancement.
Career Growth Opportunities
Senior Staffing Specialist
Operations Supervisor
Site Manager
Operations Manager
Other Corporate Support Functions
Work Environment or Working Conditions
The working conditions and environments are created by our customers’ facilities both in administrative areas and manufacturing environments. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Customer sites sometimes include process manufacturing equipment and heavy power industrial vehicles. Environments may vary from non-temperature-controlled environments to GMP clean room required.
Physical Demands
This position may require the following to be performed with or without reasonable accommodation.
Ability to lift 5-20 lbs on occasion
Ability to stand/walk for up to 12 hours
Ability to climb stairs multiple times a day
Ability to sit for up to 8 hours
Travel
This position requires up to 5%-10% travel.
EEO Statement
MAU is an Equal Opportunity Employer. Minorities, women, protected Veterans, and individuals with disabilities are encouraged to apply.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Details
| Company | MAU Workforce Solutions |
| Location | Ellabell, Georgia |
| Type | FULL TIME |
| Niche | Full-time |