Explore 1M+ Live Opportunities.
Direct applications, high-package MNC listings, and exclusive insider referrals updated daily across 50+ niches worldwide.
Live Jobs|Remote & Onsite|Apply in 1 Click
Join Our WhatsApp Job ChannelDirect applications, high-package MNC listings, and exclusive insider referrals updated daily across 50+ niches worldwide.
MS Shift, Inc. · New York
MS Shift is a fast-growing enterprise SaaS platform powering security and operations for global hospitality brands. We are seeking a
Tech Support Specialist
to provide first-level and second-level support to our global hotel clients. This role will troubleshoot technical issues, assist with system configurations, and work closely with development and QA teams to ensure smooth operation of the MS Shift platform. You will interact directly with hotel security teams, operations managers, and IT departments to resolve technical issues and maintain high client satisfaction.
Key Responsibilities
Customer Technical Support
Provide
Level 1 & Level 2 technical support
via email, ticketing system, and remote sessions
Troubleshoot issues related to the MS Shift platform, including user access, system configuration, and data synchronization
Assist hotel teams with system setup, onboarding, and troubleshooting
Issue Resolution
Diagnose software issues and determine root cause
Escalate complex issues to development or engineering teams
Track and document incidents and solutions in the ticketing system
Client Communication
Provide clear and professional updates to clients regarding issue status
Work with Directors of Security and IT teams at major hotel brands
Ensure strong customer satisfaction and timely resolution
Internal Collaboration
Work closely with
Development and QA teams
to identify bugs and product improvements
Participate in product testing and feedback for new releases
Qualifications
Required
Bachelor’s Degree (BSc) in Computer Science, Information Technology, or related field
Windows environments
Web-based applications
Mobile applications
Experience supporting
hospitality or enterprise clients
Technical Skills
Ticketing systems (Zendesk, Freshdesk, Jira, etc.)
Remote support tools
Basic SQL queries
SaaS troubleshooting
User access and permissions management
Mobile device support (Android / iOS)
Details
| Company | MS Shift, Inc. |
| Location | New York |
| Type | FULL TIME |
| Niche | Full-time |