Technical Support Analyst at Paysys Labs – On‑site Karachi 2024

Paysys Labs · Karachi division, Pakistan

FULL TIMEPKR420 – PKR660 / yr

Job Description

Paysys Labs in Karachi seeks a Technical Support Analyst with 1‑2 years experience to deliver first‑level support, troubleshoot issues, and improve services.

Paysys Labs, based in Karachi, is expanding its support team and looks for a proactive Technical Support Analyst. The role involves handling first‑line technical queries and ensuring smooth operation of systems during assigned shifts.

Responsibilities

Monitor ongoing projects and system performance throughout your shift.
Deliver first‑level technical assistance and customer support.
Investigate, diagnose, and resolve user‑reported issues.
Escalate complex problems to the appropriate internal teams.
Maintain detailed records of incidents and their resolutions.
Collaborate with other departments to achieve timely issue closure.
Spot recurring problems and suggest improvements to services.

Who Should Apply

Bachelor’s degree in IT, Computer Science, or a related discipline.
1–2 years of experience in technical or customer support.
Basic familiarity with Linux commands and SQL queries.
Knowledge of Bash scripting and Jasper Reporting is a plus.
Strong skills in Microsoft Excel.
Excellent analytical, troubleshooting, and communication abilities.
Comfortable working in a shift‑based schedule.

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Company	Paysys Labs
Location	Karachi division, Pakistan
Type	FULL TIME
Niche	tech
Salary	PKR420 – PKR660 / yr

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Technical Support Analyst at Paysys Labs – On‑site Karachi 2024

Job Description

Responsibilities

Who Should Apply