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SEECO - Southern Electrical Equipment Company · Monroe, North Carolina
Position Summary
The Field Service Operations role runs the administrative side of SEECO's field installation department, making sure technicians are scheduled, contracts are in order and every completed job is invoiced accurately and on time. This role is primarily office-based, with occasional hands-on installations to cover capacity gaps and support complex jobs; the rest of the time it keeps the technicians supplied, scheduled and accountable, and keeps the company paid for their work.
The position reports to the Head of Sales and is the main point of contact between field technicians, the sales or project team, customers, and accounting.
Key
Technician Management
Supervise field installation technicians’ day to day, including job assignments, workload balance, and performance
Onboard new technicians and track licenses, certifications, safety training, and required paperwork
Run regular check-ins and performance reviews, and handle coaching, discipline, and escalations
Approve timesheets, overtime and expense reports, and submit them to payroll
Promote safety compliance across the board
Scheduling and Dispatch
Own the installation calendar: book jobs, assign techs and resolve conflicts
Balance technician availability, travel time, job complexity, and customer windows
Reschedule around cancellations, delays, weather, and emergencies, and keep all parties informed
Confirm materials, permits and site access before each job is dispatched
Review the upcoming two to four weeks regularly to flag capacity gaps and overbooking
Contracts and Documentation
Prepare, review and track installation contracts, work orders, change orders and service agreements
Confirm the scope, pricing and terms handed over by sales match what the field will perform
Maintain organized records of signed contracts, permits, warranties, inspections, and completion signoffs
Monitor contract milestones, renewal dates, and subcontractor agreements
Flag scope changes and potential disputes to leadership early
Billing and Invoicing
Invoice completed work promptly and accurately, including progress and milestone billing
Reconcile completed jobs against contracts, change orders and materials used before invoicing
Follow up on overdue invoices and work with accounting on collections
Track job costing (labor, materials, travel) and report on margin by job
Resolve billing questions and disputes with customers
Customer and Cross-Team Communication
Call on-site contacts before and during jobs to confirm access, arrival windows, and readiness, and to update them on delays
Serve as the escalation point for customers on scheduling, service quality, and billing issues
Keep sales, purchasing, accounting and the field aligned on job status and handoffs
Oversee follow-up after installation, including satisfaction checks and warranty requests
Reporting and Process Improvement
Report on installs completed, schedule adherence, backlog, technician utilization, revenue billed and outstanding receivables
Identify bottlenecks in scheduling, paperwork, or billing, and put better procedures in place
Maintain department SOPs, checklists, and templates
Manage department software and keep the data in it accurate
Hands-On Installation
Perform installations as needed to cover capacity gaps, absences and peak demand, up to roughly 15% of working time
Take on complex, urgent or customer-sensitive jobs where hands-on judgment adds value
Work alongside technicians to train new hires and spot-check quality on site
Meet the same safety, quality and documentation standards as the technicians, and log time on site so it is billed correctly
Required
4+ years of experience in operations, dispatch, project coordination or administration within a field service, construction, installation or similar trade environment
2+ years of experience supervising or leading technicians or other hourly field staff
Hands-on installation experience, with the skills and any licenses or certifications needed to perform installations safely and independently
Associate or bachelor’s degree in business administration, operations management or a related field, or equivalent experience
OSHA 10/30 or equivalent safety training
Working Conditions
This is a fully on-site, in-office role at our plant in Monroe, with no remote or hybrid option. Occasional hands-on installation work takes place at job sites and customer locations.
Standard hours of 7 a.m. to 4 p.m., [Monday to Friday], with some flexibility needed during peak seasons and for urgent field issues
Availability for occasional after-hours emergency calls
Extended periods at a computer and on the phone
Hands-on installation work, estimated at 15% of time, which may involve lifting up to [50] lbs, working in bucket trucks, climbing ladders, working at heights or in confined spaces, and wearing protective equipment
Details
| Company | SEECO - Southern Electrical Equipment Company |
| Location | Monroe, North Carolina |
| Type | FULL TIME |
| Niche | Full-time |