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Ips BPO · India
The role includes monitoring error ratios, performing root cause analysis, preparing performance reports for leadership, and guiding a team of QA analysts and TLs. You will design SOPs, identify gaps, support client escalations with data, and drive a culture of continuous improvement through cross-functional collaboration.
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| Company | Ips BPO |
| Location | India |
| Type | FULL TIME |
| Niche | general |