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Atrium · New York
Client Overview
Our client is an established healthcare technology organization focused on expanding access to essential healthcare services. They are currently seeking a
Behavioral Health Content Safety Specialist (3rd Shift)
to support the expansion of their 24/7 platform and help ensure the safety of patient-generated content.
Salary/Hourly Rate
$30/hr
Position Overview
The Behavioral Health Content Safety Specialist (3rd Shift) will review and triage patient-generated content on a digital platform, ensuring appropriate identification and escalation of risk signals such as suicidality, abuse, or harm. The hours for this role are 9 PM to 4 AM EST. This role is part-time with flexibility on which days of the week candidates are able to work. The ideal candidate for this role will be someone flexible to take on various ad-hoc tasks as the team trials their new 24/7 surface area platform.
Review patient-generated content flagged for crisis, distress, or harm indicators.
Apply judgment and established protocols to escalate, de-escalate, or resolve cases appropriately.
Route high-risk cases to internal teams such as clinical operations, legal/compliance, or care coordination.
Maintain service-level expectations for response times.
Contribute to refining safety guidelines, taxonomies, and escalation decision trees.
Use internal tools to log, flag, and follow up on incidents.
Participate in incident reviews and cross-functional case discussions.
Provide feedback to improve automated safety detection systems.
Minimum of 2 years of experience in clinical support operations, content moderation, trust and safety, social work, patient advocacy, or crisis response.
Familiarity with behavioral health risk indicators, including suicidal ideation, self-harm, and abuse.
Strong judgment and emotional resilience when handling sensitive and ambiguous situations.
Excellent written communication skills with the ability to communicate clearly, concisely, and empathetically.
Proficiency with tools such as Zendesk, Google Docs, Google Sheets, and reporting dashboards.
Prior experience with crisis hotlines, moderation centres, or behavioral health triage programs.
Education
Bachelor’s degree preferred, ideally in Social Work, Psychology, Nursing, Public Health, or a related field.
Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).
Details
| Company | Atrium |
| Location | New York |
| Type | FULL TIME |
| Niche | Full-time |