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Atrium · Cranbury, New Jersey
Client Overview
Our client, a manufacturer of well-known products, is seeking a
Customer Service Representative
to join their team on a temp-to-hire basis.
Salary/Hourly Rate
$22/hr
Position Overview
The Customer Service Representative will communicate with customers via phone, email, and live chat to answer questions, process, orders, and provide customer updates. The hours are Monday to Friday, 8 am to 5 pm, and require 3 days a week onsite in NJ.
Of The Customer Service Representative
The Customer Service Representative will manage an email inbox for the department, managing the queue and responding to requests.
Answer inbound calls, process orders, and provide assistance to customers.
Utilize the ERP system to investigate orders and provide documentation.
Work closely with the Sales team.
Required Experience/Skills For The Customer Service Representative
At least 1 year of office experience, specifically working with Microsoft Office Suite.
Experience with customers, de-escalating situations, and providing white-glove service.
Tech-savvy, able to toggle between multiple screens.
Preferred Experience/Skills For The Customer Service Representative
Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).
Details
| Company | Atrium |
| Location | Cranbury, New Jersey |
| Type | FULL TIME |
| Niche | Full-time |