Company Description IWC Schaffhausen, in partnership with Greenleaf & Crosby, is focused on offering clients exceptional luxury timepieces and fine jewelry in an elegant retail environment. The boutique in Palm Beach, FL serves a discerning clientele seeking high-quality products and personalized service. Team members collaborate to deliver a refined, welcoming experience that reflects the values of craftsmanship, heritage, and integrity. Working here offers the opportunity to build long-term client relationships while representing globally recognized luxury brands.
Role Description
Our Sales Associates embody our brand in every interaction. They are excellent communicators, service-oriented and community role models. Sales Associates constantly strive to exceed their sales goals by developing new and deeper customer relationships.
Responsibilities:
* Working with the rest of the sales team to establish a consistently exceptional customer experience
-
Exceeding individual sales goals through great stewardship of existing client relationships and proactive strategic outreach to new potential customers
-
Maintaining security standards to ensure the safety of colleagues and merchandise
-
Providing excellent customer service by following-up appropriately on each and every client inquiry, as well as special orders and repairs
-
Ensuring merchandise complies with IWC's standards regarding product presentation and visual merchandising
-
Supporting company events through promotion to strategic customers and then helping achieve event sales and marketing goals
-
Capturing meaningful customer information, such as email addresses and the dates of important milestones, for the purposes of better cultivating client relationships
-
Always striving to be a positive brand ambassador by modeling appropriate attire and exhibiting enthusiasm for IWC
Qualifications:
* Experience working for a luxury retailer or in a relevant field, such as high-end hospitality
-
Demonstrated ability to exceed sales targets
* Strong verbal and written communication skills
-
Proficiency with email and point-of-sales systems
-
Able and willing to occasionally work during non-traditional hours, including evenings and weekends
