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Insight Global · San Francisco, California
Required Skills & Experience 3+ years of hands-on IT support or Help Desk experience\nStrong experience supporting MacOS devices\nExperience with Jamf for device management, configuration, and auditing\nAbility to troubleshoot and diagnose hardware, software, access, and technical issues\nExperience managing and resolving tickets in a Help Desk environment\nStrong customer service and end-user support skills\nExperience supporting employee onboarding and offboarding\nStrong written and verbal communication skills\nAbility to work independently in a remote environment\nAbility to prioritize and manage multiple tickets and technical requests\nComfortable collaborating with IT team members across different time zones\nAbility to recognize when an issue needs to be escalated Nice to Have Skills & Experience Okta administration experience\nGoogle Workspace experience\nJira Service Desk experience\nSlack and Zoom experience\nExperience supporting a globally distributed workforce\nExperience maintaining IT documentation and knowledge-base articles Job Description Insight Global is seeking a Help Desk Support Specialist (Level 2) to join a highly collaborative IT team supporting employees across the U.S. and internationally. This position is a great fit for someone who enjoys solving technical problems, providing excellent customer service, and working in a fast-paced, remote environment.\n\nThe environment is primarily MacOS and utilizes technologies including Jamf, Okta, Google Workspace, Slack, Zoom, Jira, and Confluence.
Senior Product Security Assurance Analyst (term-limited)
Sound Transit · Seattle, Washington
Details
| Company | Insight Global |
| Location | San Francisco, California |
| Type | FULL TIME |
| Niche | Computer and Mathematical Occupations |