Fulfillment and Production Coordinator (Part-Time)

The Refind · Seattle

FULL TIME

Job Description

Fulfillment and Production Coordinator

Reports to:

Head of Development

Schedule: Part Time, In-Person

Friday | 2:30-9:00 PM

Saturday | 2:30-9:00 PM

Sunday | 2:30-9:00 PM

Flexibility required for evenings, weekends, and peak retail seasons

FLSA

Non-Exempt, Hourly

About The Refind

The Refind is a luxury resale company redefining how people shop and sell online. Founded and operated by a female-led team, we are a fast-growing business rooted in style, authenticity and sustainability. We curate and resell the most coveted closets around the world through our Instagram Live Shows.

About the Role

The Fulfillment & Production Coordinator plays a key role in expanding our Instagram Live Show programming and keeps operations running smoothly behind the scenes. This position manages real-time transactions during our Live Shows, oversees post-show fulfillment, and is critical to our daily operations and brand reputation.

Key

Responsibilities

Live Show Operations

Serve as an in-show moderator, commenting product details (e.g., brand, size, fit, price) in real time using clear and professional language

Respond to customer questions (included but not limited to fabric, fit and condition of products)

Accurately monitor, record and communicate all transactions during the show

Organize sold products for a seamless checkout experience

Post-Show Fulfillment

Pack and prepare Live Show orders with accuracy, speed and care

Organize and prep orders for pickup or shipping

Update internal tracking documents (e.g., customer data, sales logs, viewer stats etc.)

Partner closely with the Fulfillment, Marketing, and Live Show teams to ensure operational excellence

Operational Support

Monitor inventory of packaging materials and proactively manage restocks

Provide customer service support via email and SMS

Troubleshoot shipping logistics issues with UPS (our primary shipping partner)

Maintain a clean, organized, and functional Fulfillment Department space

Cross-Departmental Collaboration & Special Projects

Assist in hosting or co-hosting Instagram Live Shows

Help pull merchandise to be featured on camera based on customer feedback and trends

Collaborate with the Live Show team to improve processes and customer experience

Other duties as assigned.

Education and Experience

Bachelor’s degree in business, communications, fashion, or a related field preferred

Skills and Abilities

Strong organizational skills and attention to detail

Basic data entry and record-keeping

Proactive problem-solver, comfortable in a fast-changing environment

Comfortable and professional in a studio setting, including around models changing between shots

Able to pick up inventory or communication software quickly

Physically able to stand for extended periods, bend, reach, and lift up to 30 lbs

Genuine interest in fashion and luxury resale

The Refind offers competitive compensation commensurate with experience and industry standards for the Seattle market. The pay range for this role is $28 to $32 an hour and employees are eligible for a quarterly bonus. We are committed to fostering a fun, supportive, and engaging work environment. Eligible full-time employees receive benefits and perks which include health, dental, paid time off (PTO), free snacks and drinks, and employee discounts on merchandise.

All qualified applicants will receive consideration for employment without regard to age, ancestry, caste, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

Company	The Refind
Location	Seattle
Type	FULL TIME
Niche	Full-time