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Anthropologie · Manchester, England, United Kingdom
Location
This position is located at 1 St. Anns Square, Manchester, , M27EF United Kingdom
Role Summary
To achieve the Anthropologie mission of creating an ‘unimagined store experience’ by developing a store culture that fosters creativity, and inspires both the store team and the customer. To support managers with store service initiatives and operating procedures through motivation and training of the sales team.
Participate in the training and development of all new and existing associates to meet the Company’s service expectation
Build and maintain strong relationships with peers; working collaboratively toward common goals
Participate in staff recruitment and hiring
Uphold Company standards and act as a mentor, teacher and positive role model to others
Lead by example and inspire a shared vision by communicating store and Company goals
Utilise sales reports to track, analyse and communicate key performance results
Work alongside the Department Manager to maximise sales and achieve store and Company goals
Challenge and motivate the sales team to achieve these goals and deliver an unimagined level of service
Participate in regular touch-bases with the Management Team to foster a shared store vision
Manage the shop floor to achieve a high level of service and ensure a positive and upbeat store environment for customers and staff alike
Exhibit excellent floor presence by leading by example and training and coaching the sales associates on service standards and operating systems
Be a brand ambassador: provide a high level of service and aesthetic representation
Drive Anthro Programme sign ups by ensuring all staff are knowledgeable and are passionately offering the benefits to customers
Participate in weekly recaps and touch-bases with the Management team to discuss, analyse, and plan department initiatives
Perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures
Assist with the timely completion of markdowns, transfers of stock, and Pick Pack and Ship orders
Achieve the store stock loss goals via strong loss prevention systems and trainings, assist with annual stock-take
Possess strong organisational skills and have the ability to execute projects by priority with a commercial and customer centric mindset
Assist in upholding company Health & Safety procedures at all times to protect employees and customers against accidents and incidents
Participate in merchant days with the visual team to develop merchandising skills, standards and commercial awareness
Utilise knowledge of customer shopping trends, stock ownership and store business drivers to affectively drive department focuses
What You'll Need
Experience in a leadership or supervisor role, working in a fast-paced and customer focussed retail environment
Ability to work with initiative and consistency under tight time constraints
Ability to positively impact results in sales
Proven record of training individuals or a team of talented people
An appreciation and understanding of the Anthropologie culture and its appeal in the market
‘Life Leave’ - one day a year to take time off for those big events in life, in addition to your annual leave entitlement
Employee Assistance program to support with mental, physical and financial health
Discount off external gym memberships
Private Medical Insurance for eligible employees
Up to 40% employee discount at all URBN Brands
Season ticket loan for eligible employees
Cycle to work scheme for eligible employees
We offer structured support within the business alongside continued learning and development
Equal Opportunity Statement
URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
Details
| Company | Anthropologie |
| Location | Manchester, England, United Kingdom |
| Type | FULL TIME |
| Niche | sales |