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Raqami Islamic Digital Bank Ltd. · India
Raqami Islamic Digital Bank Ltd. is seeking a Service Quality Analyst to monitor and improve service standards across digital channels and customer touchpoints. You will audit service quality, track SLA performance, and drive corrective actions to reduce complaints and service failures.
The role supports customer satisfaction, loyalty, and regulatory compliance. You will design QA programs for multiple channels, monitor metrics (CSAT, NPS, CES, FCR), and collaborate with Operations, Product,
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| Company | Raqami Islamic Digital Bank Ltd. |
| Location | India |
| Type | FULL TIME |
| Niche | general |
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