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Humana · Louisville, Kentucky
Join Our Caring Community Our Medical Assistants help make sure everything runs smoothly between checking in and seeing the doctor. They prepare patients by bringing them to the exam room, doing basic health checks, and explaining things clearly and kindly. By doing this, they help make sure patients get good care and doctors can work more efficiently. In this onsite position, you report to the Center Administrator and take on a more specialized role. Instead of just helping with procedures, you become a Patient Specialist. Your main job is to make sure patients are fully prepared before the doctor sees them. By doing this, you allow the doctors to concentrate only on making medical decisions, because everything else is complete.
Intake & Clinical Rooming: Beyond standard vitals, you will perform "Intake," including medication and allergy verification, patient history documentation, and conducting validated screenings as needed (e.g., PHQ-2, Fall Risk, etc.). Inbox & Worklist Management: Manage the EMR inbox using specific routing rules to handle patient messages, lab results, and medication adherence follow-ups with pharmacies. Your goal is a same-day "touch" for all tasks to maintain clinical flow. Education & Loop-Back: Your role is to make sure patients really understand what they need to do next. You do this by asking them to repeat back the instructions in their own words (the loop-back method). This helps avoid mistakes or confusion, so things don't have to be redone, and helps patients stay healthier.
We assess requirements practically. During the application and interview process, we will ask you to demonstrate these. Knowledge:
HIPAA & Safety policies – Protects privacy and follows safety requirements. Infection prevention and OSHA – Applies infection control and safety standards. Computer literacy
Skills:
Delivers responsive, patient-centered support Accurately records patient care information Applies practical patient care techniques Recognizes, manages emotions effectively Works effectively across professional teams Conveys information clearly and compassionately
Abilities: These are the durable human qualities that allow someone to thrive in a fast-paced clinical environment. We assess these through our structured interview process.
Recognize risks and workflow needs in real time Perform clinical tasks safely and consistently (assessed in demonstration) Maintain accuracy across repetitive tasks Communicate clearly and be easily understood Perform basic calculations accurately
Other Requirements:
Current or in progress BLS certification (for certain levels or state required) Graduated from MA training program or at least 3 years experience Right to work in the United States Work the assigned clinic hours
Preferred Knowledge:
Document screenings using approved, standardized tools Follow safe vaccine administration standards Route messages to support care POCT and specimen handling Value-based care fundamentals
Scheduled Weekly Hours: 40 Pay Range: $43,000 - $56,200 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits: Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
HUM). Learn more about what we offer at CenterWell.com. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Details
| Company | Humana |
| Location | Louisville, Kentucky |
| Type | FULL TIME |
| Niche | Healthcare Support Occupations |
| Salary | $43,000 – $43,000 / yr |