Retention Specialist

Anchor Health Home Care · Brooklyn, New York

FULL TIME

Job Description

At

Anchor Health Home Care , we deeply appreciate the privilege of being welcomed into the family circle to provide care for our neighbors' beloved family members. Our dedicated corporate office team at Anchor Health Home Care serves as the central hub for communication among clinicians, patients, and families within our community. We firmly believe that in order to effectively address the evolving needs of our community, we must remain adaptable to ensure the delivery of exceptional care to both our pediatric and geriatric community members.

Position Overview

We are seeking a

high-energy, persuasive, sales-driven Retention Specialist

to join our team. This role is crucial to strengthening our relationships with existing clients, winning back former clients, and preventing service disruptions. The ideal candidate will bring a

strong background in sales or account management , a confident personality, and the ability to influence decisions and build loyalty.

In-person work is an essential function of this role because coordinators must engage in real-time, team-based communication, respond immediately to case changes, review physical documentation, and use secure on-site systems necessary for managing active patient schedules. These responsibilities cannot be performed effectively or safely from a remote location.

Key Responsibilities

Review assigned cases that are at risk, on hold, or discontinued.

Conduct outreach to patients and families to understand concerns and identify

reasons for dissatisfaction.

Work to retain or recover cases through relationship-building, problem-solving, and consistent follow-up.

Coordinate with staffing, QA, clinical staff, and internal teams to resolve service issues.

Escalate complex or high-risk cases to supervisors as needed.

Re-engage and win back former clients who have discontinued services

Document case status, reasons for dissatisfaction, and outcomes accurately and

thoroughly.

Maintain up-to-date records of all case activity and communication in internal systems.

Track progress toward retention and recovery goals.

Report on case progress and trends to supervisors as required

Who You Are

A

natural closer

with a strong background in sales, customer retention, or account management

Comfortable with making outbound calls, objection handling, and persuasive conversations

Driven, organized, and results-oriented with excellent follow-through

Compassionate but confident — able to balance care with performance

A strong communicator who thrives in a fast-paced office setting

Requirements

2+ year of office experience (required), preferably in a

sales or client-facing role

Excellent verbal and written communication skills

Proficient in Microsoft Office; experience with CRM or EMR systems a plus

Spanish fluency REQUIRED

Must be able to commute or relocate to Brooklyn, NY 11206

Benefits

Health and dental insurance

Paid time off

Growth opportunities in a mission-driven environment

Meaningful work supporting patients and families in need

Job Type: Full-time

Benefits:

Dental insurance

Health insurance

Paid time off

Ability to Commute:

Brooklyn, NY 11206 (Required)

Work

Location

In person

Company	Anchor Health Home Care
Location	Brooklyn, New York
Type	FULL TIME
Niche	Full-time

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Retention Specialist

Job Description

Report on case progress and trends to supervisors as requiredWho You Are

A strong communicator who thrives in a fast-paced office settingRequirements