Customer Success Consultant

Cengage Group · North Carolina, NC, United States

FULL TIME

Job Description

We believe in the power and joy of learning At Cengage, our employees have a direct impact in helping learners around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

As a Customer Success Consultant , you will serve as a strategic partner and trusted advisor to Cengage customers within your assigned territory. Your mission is to ensure customers achieve their desired outcomes through the effective use of Cengage technology, driving adoption, and long-term value.

Act as the designated point of contact for customers, building strong, enduring relationships throughout customer lifecycle.

Achieve and/or exceed established revenue targets by retaining and renewing Cengage customers.

Develop and implement tailored success plans that align with customer goals and increase product usage.

Provide proactive training and guidance aligned with customer objectives, standard methodologies, and usage data.

Advocate for customers during the resolution of high-severity issues, ensuring timely and effective outcomes.

Analyze customer data to uncover risks, renewal challenges, and upsell opportunities.

Proven ability to quickly learn and master new systems and applications.

Strong analytical skills with the ability to translate data into actionable insights.

Skilled at managing and prioritizing multiple customer needs simultaneously.

Bachelor’s degree preferred.

~5+ years of experience in a Sales or Customer Success role.

~ Requirement to travel between 20-30% by both air and car

Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws.

Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at accommodations.Cengage, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

At Cengage, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location.

67,000.00 - $87,100.00 USD Target Variable Compensation:

Individual Target annually

Actual incentive earnings are not guaranteed and may be more or less than the target amount based on achievement of performance goals and the terms of the applicable incentive compensation plan.

Company	Cengage Group
Location	North Carolina, NC, United States
Type	FULL TIME
Niche	sales

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Customer Success Consultant

Job Description

Bachelor’s degree preferred.

~5+ years of experience in a Sales or Customer Success role.