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Job Description

Required Skill Set:

Team building, interpersonal and communication skills
Analytical skills and multi-tasking skills
Ability to work under pressure

Job Responsibilities:

Assist in Oversee the implementation of CRM software, customization, and integration with other system
Play a supporting role in coordination with other stakeholders’/business teams in implementation of CRM Systems
Monitor and coordinate with vendor and ITG team for the resolution of post cutover issues.
Monitor the solution performance and evaluate whether the new system/solution is meeting the desire expectations with coordination of relevant business team.
Identify the gaps/missing features/none functional items of the project deliverables for their rectifications
Initiate the system handing over activity from vendors to ITG and assist team to meet all desire expectations.
Assist line manager for any associated task
Act as a back-up of peer Senior Officer to perform associated tasks
Any other task assigned by Line Management

Location:

Lahore

Qualification:

Bachelor’s degree or equivalent professional qualification from a reputed university.

Experience:

Preferably 1 to 2 years' experience in relevant field.

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