- Partner with Insignia leadership to align people strategies with business objectives.
- Provide HR insights and people data to drive informed business decisions.
- Guide managers on team structures, workforce planning, and retail head office alignment to enable business growth plans.
- Lead HR budgeting for business, ensuring alignment with headcount plans, talent priorities, and cost efficiency.
Talent Acquisition & Workforce Planning:
- Oversee retail and head office recruitment processes, ensuringtimelyclosures and quality hires.
- Develop workforce plans and proactive talent pipelines for head office and retail teamsin liaison withSalesand Operations department.
- Track and report on hiring and workforce metrics, ensuring retail staffing levels areoptimizedfor business needs.
Performance Management & Rewards:
- Ensure the effective implementation of the performance management cycle across Insignia, ensuring consistent application and adherence for both head office and retail teams.
- Run increments, bonus cycles, and develop recognition programs.
- Support alignment with grading structures, performance outcomes, and market benchmarks.
- Overseeand manage budgeting for rewards, increments,engagementand capability development initiatives, ensuring alignment with approved budgets and business goals.
Capability Development(HO and Retail):
- Lead the design and deployment of learning programs tailored to Insignia’s business and retail operational needs.
- Developthetraining calendar and overseeitsexecution for head office and retail teams through People Partner-TalentandCapabilityand Specialists.
- Drive training needs analysis forbusinessbyleveragingmanager input, performance data, and business priorities toidentifycapability gaps and inform targeted learning interventions.
Employee Engagement & Experience:
- Drive engagement initiatives, values-based culture activities, and feedback mechanisms across head office and retail teams.
- Analyze engagement survey results and develop action plans for improvement.
- Promote a positive, inclusive work environment aligned with Insignia’s values and customer-focused retail culture.
Policy Implementation & Governance:
- Ensure HR policies and guidelines are communicated and adhered to acrossbusiness, including retail locations.
- Develop, and contextualize HR policies and guidelines for effective implementation acrossthe business.
- Provide guidance on employee relations and disciplinary matters within retail and head office environments.
Service Delivery & Systems Oversight (including Payroll):
- Oversee HR service delivery, ensuring efficient execution of onboarding, offboarding, HR transactions, and employee queries.
- Supervise payroll processing to ensure accuracy and compliance.
- Oversee HR MIS dashboards and ensure data accuracy for head office and retail HR metrics.
- Identifyand implement opportunities to improve HR processes and systems for operational efficiency across the brand.
- Lead, coach, and develop the HR team to build functional and leadership capability aligned with Insignia’speoplepriorities and business needs.
- Identifycapability gaps within the HR team and create development plans to address them.
- Provide regular feedback, mentoring, and guidance to team members to enhance effectiveness in supporting head office and retail HR operations.
- Align teamobjectiveswith Insignia’s HR strategic pillars to ensure consistency in service delivery andpeoplepartnership across the brand.
Qualification
Bachelor’s or Master’s degree in HR, Business Administration, or related field Relevant certifications (e.g., CIPD, SHRM) are a plus
Required Skills
- Strong knowledge of talent management, L&D, and organizational development
- Experience in HR strategy, workforce planning, and policy development
- Familiarity with HR analytics and HRIS systems
- Understanding of labor laws and HR compliance Retail commercial finance understanding (margin, inventory, and sales analytics).
Experience
12+ years of progressive HR experience across multiple functions. 3–5 years in a leadership/strategic HR role.
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