Description
The Security Analyst I role is a critical position within the organization. The primary function of the role will be to provide monitoring of deployed customer environments for security events. This includes establishing the extent of a threat, the business impact, and advising the most suitable course of action to contain and remedy the event. A Cybersecurity Technician will serve as an escalation point to the subject matter expert for in-depth cybersecurity events and must be able to communicate effectively to all stakeholders during the event management process.
Responsibilities
- Manage the security event monitoring and incident response ticket queues and triage as appropriate to meet the established service level agreements
- Promptly transfer cybersecurity tickets to the client or internal point of contact
- Clearly convey indicators of compromise, isolation, and remediation steps
- Analyze and interpret system, security, and application logs in order to diagnose faults, spot abnormal behavior, and rule out false positives
- Effectively utilize End Detection and Response tools to investigate alerts, anomalies, and build accurate timelines related to possible compromise
- Follow established procedures to investigate, elevate, contain, or eradicate malicious activity
- Develop and deliver written and oral reports to clients, teammates, and management to aggregate and communicate security information and metrics
- Provide input and recommendations to improve internal processes and procedures related to SOC duties and responsibilities
- Participate in threat‑hunting activities and other special projects as required
- Understand and follow our set of standards and processes that produce a predictable result for the client. You must be aware of and maintain our standards.
Additional Responsibilities
- Maintain accurate and real‑time timesheets, record complete and accurate notes of troubleshooting and communication with clients
- Receive mentoring and feedback from peers and others
- Where appropriate, elevate complicated issues to a more senior resource or other appropriate teams
- Review tickets with manager
- Actively participate in team huddles, L10 meetings, one‑on‑one meetings, and any other team meetings
- Create and update documentation when changes occur, or when discoveries are made
- Attend monthly training & team meetings as required
- Additional duties as required
Qualifications
- Two years work experience in the Information Security or related fields
- Two or more current security‑related industry certifications
- Experience with SIEM platforms, firewall management, and endpoint detection and response platforms
- One year or more of experience with EDR solutions, ESGs, vulnerability management, and content filtering
- Good problem‑solving and decision‑making skills; ability to understand and analyze complex issues
- Self‑motivated, detail‑oriented, highly organized, and able to handle a variety of tasks and responsibilities in an efficient manner with a high level of quality
- One of the following certifications preferred: CompTIA Security+, CompTIA CySA+, CCNA, C|EH, SSCP, or equivalent
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