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Nationwide · Glasgow, Scotland, United Kingdom
As a Local Business Manager, you’ll be the local face of Nationwide’s Business Banking proposition. By building trusted relationships and delivering great customer experiences, you’ll play an important role in supporting local businesses and communities to thrive.
Working across a defined branch and local market area, you’ll develop connections with business customers, introducers and community networks to identify and progress new business opportunities.
Where you’ll be working
We’re looking for a Local Business Manager for our branch in
Glasgow.
This role is a
permanent position,
working
full-time, 35 hours per week, Monday to Saturday.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
You’ll support customers throughout their relationship with Nationwide, from onboarding and everyday servicing to more complex needs, owning the customer journey to ensure good outcomes. By understanding each customer’s ambitions, you’ll deepen relationships, make referrals to other teams where appropriate and help them access the right support to start, run and grow.
You’ll talk to customers about finance where it could help their business and, through our training and accreditation programme, develop the knowledge and confidence to make lending decisions within your delegated authority. We’ll provide training, coaching and ongoing support to help you build your Business Banking expertise, lending knowledge and professional capability. For needs beyond your authority, you’ll connect customers with specialist support and make sure they receive the right follow-up.
You’ll also help branch colleagues build their Business Banking knowledge and confidence so they can recognise when a business customer could benefit from our products and services. In everything you do, you’ll focus on achieving the right outcomes for customers while working accurately, managing risk and meeting conduct and compliance requirements.
About you
Experience delivering excellent customer outcomes in a customer-focused role within a regulated environment
Proven ability to build trusted relationships and understand customer needs
Excellent communication and influencing skills, with the confidence to engage effectively with a wide range of customers and colleagues
Skilled in identifying customer needs and connecting customers with the most appropriate products, services or support
Good judgement and decision-making skills, balancing customer outcomes with effective risk management
Experience managing multiple priorities, customer relationships and follow-up activity in a fast-paced environment
Proven track record of working accurately and compliantly within regulatory requirements and risk frameworks
A willingness to learn and develop Business Banking knowledge and capability
Feel what customers feel
- We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
Say it straight
- We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
Push for better
- We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
Get it done
- We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
25 days holiday, pro rata
Private medical insurance
A highly competitive pension to help you build a strong foundation for retirement
Access to an annual performance-related bonus
Training and development to help you progress your career
A great selection of additional benefits through our salary sacrifice scheme
Life assurance to provide peace of mind for you and your loved ones in the event of your death
Wellhub – access to a range of free and paid options for health and wellness
Up to 2 days of paid volunteering a year
Banking – but fairer, more rewarding, and for the good of society
We forge our own path at Nationwide.
As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy
.
If you want to find out more about using AI in our recruitment process, please read more here
.
Disability Confident
We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level.
That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support
.
Apply safely with Nationwide
Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don’t be conned by a job scam.
Please note that should you be successful in securing this role the job title on our internal systems will be Local Business Manager.
Details
| Company | Nationwide |
| Location | Glasgow, Scotland, United Kingdom |
| Type | FULL TIME |
| Niche | finance |