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ITA Group Inc · Wakefield, England, United Kingdom
About the Role
If you’re interested in events, travel, and working behind the scenes to bring large-scale experiences to life, this could be a great starting point.
As a Business Travel Consultant, you’ll support the planning and execution of air travel for group events, meetings, and incentive programs. You’ll work closely with our UK and US team members to coordinate flights, assist travellers, and help ensure everything runs smoothly from planning through event completion.
This is a hands-on, fast-paced, and highly collaborative role where you’ll manage the ins and outs of group travel, airline logistics, and event operations.
What You’ll Do
Oversee the day-to-day operations of the ticketing department, ensuring accuracy, efficiency and service standards are maintained.
Research and share flight options, pricing, and schedules
Book and ticket flights through specific GDS systems, managing ticketing queues and hitting SLAs and client deadlines
Communicate with participants via email to:
Share itineraries
Answer travel questions
Help with changes or requests
Track and help manage program budgets and travel details
Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirement
Partner with internal teams like:
Event Managers
Travel Directors
Accounting teams
Help resolve travel issues (delays, changes, cancellations)
Navigate airline systems and internal tools
You’ll gain exposure to large-scale events and group travel logistics
It’s a mix of detail-oriented work + problem-solving + communication
What We’re Looking For
You are currently working in a Business travel consultant position and have hands on experience in a ticketing role.
Are highly organised and detail-oriented
Enjoy working with people and solving problems
Proficiency in technology products, including Outlook, Word, Excel, PowerPoint, and Google Docs
Are comfortable communicating clearly via email and Teams
Like working in a fast-paced, ever-changing environment
Are tech-savvy and quick to learn new systems
Have a strong sense of accountability and follow-through
This is a hybrid role with 50% of the working week in the office, based in Wakefield, Yorkshire
Details
| Company | ITA Group Inc |
| Location | Wakefield, England, United Kingdom |
| Type | FULL TIME |
| Niche | general |