Customer Support Executive

MPS · Lahore, Pakistan

FULL TIMEPKR670 – PKR1 / yr

Job Description

Customer Support

Job Description

You will be responsible for efficiently and politely resolving a variety of customer inquiries, ranging from billing queries to payment collections. We seek a dedicated professional who takes ownership of his/her accounts, resolves customer’s issues, addresses the core of each query, and delivers service that earns our customers' trust.

We are looking for someone who:

Must have excellent command on spoken English and can professionally comprehend and resolve customer issues.
Effectively responds to inbound calls to investigate, process, and resolve customer’s inquiries promptly.
Make calls to the customers to resolve customer’s concerns, and collect payments to support team and departmental objectives.
Embraces teamwork and is willing to go the extra mile for his/her team's success.
Works closely with cross-functional teams to ensure customer’s issues and complaints are addressed in accordance with company-wide compliance protocols and procedures.

Required Skills:

End to End Sales
Customer Satisfaction Management
Total Positions: 01
Job Shift: Second Shift (1:00 PM - 9:00 PM)
Job Type: Full Time/Permanent
Job Location: Lahore, Pakistan
Gender: Male/Female
Work Mode: Onsite
Minimum Education: Bachelor's Degree
Career Level: Experienced Professional
Experience: 02 to 03 Years

Perks and Benefits:

Punctuality Bonus
Commissions/Incentives
Leave Encashment
Umrah

MPS is an equal opportunity employer and does not discriminate based on race, religion, color, gender, age, or any other basis covered by applicable law.

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Company	MPS
Location	Lahore, Pakistan
Type	FULL TIME
Niche	sales
Salary	PKR670 – PKR1 / yr

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Customer Support Executive

Job Description

Job Description

We are looking for someone who:

Required Skills:

Perks and Benefits: