Director of Claims & Risk Manager

KORE Insurance Holdings · Livingston, New Jersey

FULL TIME

Job Description

Join Our Team!

Kore Insurance Holdings, LLC,

an insurance agency representing high profile clients, is seeking a Director of Claims & Risk Manager in Livingston, NJ. This is a senior level position that will oversee all Claims functions, including General Liability, Property, Casualty and Auto. Director of Claims & Risk Manager will be responsible for overseeing various insurance programs in place, monitoring the work product of the carrier/TPA, and conducting meaningful claim review with the client as a leader. This role requires the strategic design and execution of programs that ensure claims are handled fairly and efficiently, maintaining exceptional service and performance standards. As a core member of the leadership team, the role contributes to company-wide goals, driving long-term profitability, employee development, and organizational success.

Key Responsibilities:

Planning and Delivery

Design and evolve the Claims department structure for optimal oversight and

Management.

• Develop departmental goals aligned with corporate objectives to support growth and profitability.

• Incorporate industry best practices and emerging trends into strategic and

operational plans.

• Establish robust standards and metrics to achieve loss cost goals while enhancing quality and service delivery.

• Collaborate with Account Executives to facilitate seamless communication on

claims advisories and coverage issues.

Business Insight and Analytics

Drive the adoption of innovative technology to support efficient claims handling and robust reporting mechanisms.

• Create and maintain analytics to refine claims processes and improve outcomes.

• Develop and monitor key performance indicators (KPIs) and reports to evaluate departmental success.

• Partner with IT and other stakeholders to align Claims technology with

organizational goals and advancements.

Communication and Relationship Building

Foster strong relationships with internal leadership, ensuring claims activities align with enterprise goals.

• Build and nurture relationships with external stakeholders, including agents,

adjusters, legal counsel, and vendors, to enhance service quality and business outcomes.

• Articulate department strategy, connecting department priorities with team and

individual goals.

• Promote clear, effective and timely communication with the claims department and across the organization.

• Engage with staff at all levels to instill a culture of accountability, collaboration, and innovation.

• Represent Claims in cross-functional discussions, articulating strategic insights

and operational needs effectively.

Leadership

Lead a high-performing, results-driven team by hiring, developing, and managing talent aligned with the company's strategic vision.

• Create a positive and empowering workplace culture that values continuous

improvement, innovation, and career growth.

• Identify skill gaps and implement learning initiatives for employee development.

• Establish succession plans and mentorship opportunities to cultivate future

leaders.

• Partner and collaborate with leaders across the organization on strategic priorities.

Experience

· Minimum 15 years of progressive insurance experience managing complex claims

and coverage issues.

· At least 8 years of leadership experience with a proven ability to design and

implement strategic programs.

· New Jersey Insurance License

Education

Bachelor’s degree required; advanced degree or professional designation (e.g.,

CPCU) highly preferred.

Skills

Strong interpersonal, communication, and analytical abilities.

· Exceptional problem-solving, organizational, and multi-tasking skills.

Collaborative leadership style with demonstrated ability to motivate and develop

teams.

Proficiency in leveraging technology for operational improvements.
Strategic thinker capable of managing risk and achieving measurable results.

· EPIC proficiency required

What We Offer

Base salary range $245,000- $265,000 + bonus

Health, Dental, Vision, and Life Insurance Benefits

401(k) Plan

20 Days of PTO + 9 Holidays

Hybrid Work Flexibility (1-day WFH)

Free Onsite Gym

Company	KORE Insurance Holdings
Location	Livingston, New Jersey
Type	FULL TIME
Niche	Finance professionals

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