Customer Service Representative

KLINGER Thermoseal · Sidney, Ohio

FULL TIME

Job Description

Serve as the primary point of contact for customers via phone and email

Generate and process quotes and sales orders with accuracy, and follow up on inquiries

Assist customers with product selection, pricing, inventory availability, and lead times

Maintain strong product knowledge to recommend appropriate solutions and cross-sell where appropriate

Collaborate with outside sales, production, and shipping teams to ensure customer satisfaction

Coordinate returns, credits, and replacements in a professional and timely manner

Track sales trends, customer feedback, and follow up on open orders and backorders

Handle customer service issues with professionalism and efficiency

High school diploma, Associate degree a plus

2+ years of inside sales or customer service experience, preferably in a B2B environment

Problem-solving mindset with a customer-first attitude

Detail-oriented and highly organized

Proficient in Microsoft Office (Excel, Outlook, Word)

Ability to multitask and prioritize in a fast-paced environment

Confidence in handling inbound and outbound calls

Medical, Dental, Vision

Profit sharing and Company-matched 401(k) plan

Paid vacation and holiday time

Tuition Reimbursement