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Email Support Executive at Zameen Media Pvt. Ltd. | JobCrexa | JobCrexa

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Email Support Executive

Zameen Media Pvt. Ltd. · Lahore, Pakistan

FULL TIME

Job Description

Job Responsibilities

Respond to customer queries in a timely and accurate way, via email or chat
Identify customer needs and help customers use specific features
Update our internal databases with information about technical issues and useful discussions with customers
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales or Marketing teams
Assist in training junior Customer Support Representatives

Job Requirements

Experience as a Customer Support Specialist or similar CS role
Experience using help desk software and remote support tools
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Multi-tasking abilities
Patience when handling tough cases
Familiarity with our industry is a plus
Location: Lahore

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Details

Company	Zameen Media Pvt. Ltd.
Location	Lahore, Pakistan
Type	FULL TIME
Niche	general

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