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VDart · Bridgewater, New Jersey
IT Desktop support Engineer
Bridgewater, NJ 08807(Onsite)
Contract
Key Working Relationships
The IT Infrastructure Service Specialist regularly works with:
Business users and site leadership
Laboratory Operations and Research teams
Manufacturing and Quality teams
IT Infrastructure, Information Security, Applications, and Automation teams
Facilities and site operations personnel
External service providers, as needed, for issue follow-up and support
Required Qualifications
Bachelor’s degree in Information Technology, Computer Science, Engineering, Life Sciences, or a related field.
Minimum 7 years of hands-on, on-site IT support experience in an enterprise environment.
Strong end-user computing support experience across laptops, desktops, mobile devices, printers, peripherals, and endpoint tools.
Proven troubleshooting skills across hardware, software, operating systems, network connectivity, access, and service requests.
Experience with IT asset lifecycle support, deployments, incident management, and technical documentation.
Preferred Qualifications
Experience in pharmaceutical, biotechnology, life sciences, manufacturing, or other regulated environments.
Exposure to laboratory technology, scientific instrument workstations, or third-party service coordination.
Experience supporting research, manufacturing, laboratory, executive, or business-critical teams.
Relevant certifications such as Microsoft, ITIL, CompTIA, Cisco, or equivalent credentials.
Technical Knowledge and Skills
Microsoft Windows, Microsoft 365, endpoint management, device configuration, and software deployment.
Desktop, laptop, mobile device, printer, scanner, peripheral, and conference room technology support.
Basic networking concepts, including TCP/IP, Wi-Fi, VPN, DNS, DHCP, and connectivity troubleshooting.
IT service management platforms, preferably ServiceNow, with strong ticket documentation discipline.
User account administration, access control, cybersecurity awareness, change management, and data integrity practices.
PowerShell, Windows scripting, Linux, Excel macros, or automation experience is a plus.
Core Competencies
Customer-focused mindset with strong communication and service ownership.
Strong troubleshooting, analytical thinking, and problem-resolution skills.
High attention to detail, documentation accuracy, and compliance discipline.
Ability to prioritize work, manage urgency, and make sound decisions independently.
Professional, discreet, adaptable, and effective in cross-functional collaboration.
Physical and Work Requirements
Ability to provide on-site support across office, laboratory, conference room, and technical areas.
Ability to install, connect, move, and troubleshoot computers, monitors, printers, and peripherals.
Ability to respond quickly to time-sensitive issues impacting business, laboratory, or manufacturing operations.
Occasional travel between supported company locations may be required.
Details
| Company | VDart |
| Location | Bridgewater, New Jersey |
| Type | FULL TIME |
| Niche | Computer and Mathematical Occupations |